Job Details
Commercial Insurance Account Manager (hybrid NC or remote)
NFP Corp.
Location:
Washington, District of ColumbiaThe most difficult thing is the decision to act, the rest is merely tenacity.Who We AreNFP is a seven-time Best Places to Work award winner in Business Insurance who has also earned the 5-Star Diversity, Equity and Inclusion (DEI) award from Insurance Business magazine and the WORK180 employer endorsement. We re a recognized Elite Agency award winner and a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor. NFP provides solutions enabling client success through the expertise of over 7,000 global employees, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors and financial institutions. To learn more, please visit:
.Summary of Role:This is a service position. The primary function of this position is to provide quality service to clients and cross-sell/account-round within the existing book of business. The Account Manager (AM) will be the day-to-day liaison between the insurance company and designated accounts. The AM will manage and control relationships with clients in collaboration with Producers and/or Account Executives, where applicable.Daily servicing of clients will include contract analysis, coverage and exposure analysis, endorsement activity, routine coverage and billing questions, problem-solving, renewal control, preparation of quotes/proposals, binding coverage, and claim reporting and follow-up. The AM will assist Producer(s) with the above functions as needed.The AM should have P&C experience and a license. Ideally have knowledge and experience in select commercial insurance including, but not limited to, commercial auto, property, general liability, umbrella, inland marine, workers compensation, and flood. As needed, the AM will coordinate with Producers on strategic account issues and potential problems.This role will ideally work hybrid from our Charlotte, NC office. We are flexible for a remote work arrangement for candidates experienced in Commercial Lines and who can demonstrate efficiency in meeting deliverables and are experienced in EPIC agency management system.Job Goals:Give the most prompt, accurate, and courteous service that customers have ever received anywhere.Increase revenue by rounding out commercial lines accounts.Develop relationships that lead to new business sales.Job Specifications/Requirements:Property and casualty insurance license upon hire is requiredExperience in commercial or personal lines insurance, with an understanding of underwriting, coverage and rate analysisIn-depth knowledge of insurance coverages and an ability to communicate this knowledge clearly to clients and underwritersMust understand marketplace trends and best practices to meet clients needsStrong written and verbal communication skillsAbility to prioritize and self-manage workloadProficiency in Microsoft Word and ExcelEPIC experience is preferred, but will consider other agency management system experienceIf not experienced with EPIC and seeking a remote role, on-site training is required in one of our select East Coast officesJob Duties:Build and maintain constructive and effective relationships with clients by meeting and exceeding expectationsProvide consistent, accurate, timely, and pertinent communication to clientsResolve/assist with any service issues/questionsAssist clients in making appropriate coverage changes, making each contact a marketing opportunityInform and educate clients about coverage, exclusions and exposures and document electronic files accordinglyRespond to clients needs by providing/producing binders, certificates, policies, auto id cards, evidences of insurance, and other related items accurately and on timeMonitor and review client satisfactionElectronically document all communication with clientsReview policiesAs appropriate, market, negotiate, prepare and analyze alternative renewal optionsDevelop written, graphic, and electronic renewal materials as appropriateFollow established agency procedures for effective utilization of agency management systemTake advantage of personal and professional development opportunities such as continuing education, professional designations, and in-house trainingAdhere to all state laws and regulations regarding insurance agents (licensing, continuing education, etc)Assist with or complete other tasks as directed by agency managementWhat We OfferWe're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.NFP and You... Better together!NFP is an inclusive Equal Employment Opportunity employer."I'm proud to be part of an organization that celebrates diversity, promotes inclusion and provides opportunities for everyone to thrive. But we know we can go further. With empowerment and accountability we will become the model for fostering an environment where everyone feels they belong."Pamela WheelerSVP, Chief Diversity & Inclusion Officer
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