Job Details
Montcare Wheaton -
A Unit Secretary is an administrative professional who handles various clerical and patient-facing duties in a medical setting. Theyre often found in hospitals and other medical facilities that have specialized departments. Each department, or unit, has a Unit Secretary that handles clerical and administrative tasks for the patients and healthcare providers. They interact with patients when they arrive, leave or call the department, and they work with the Doctors, Nurses and other providers within the unit to support them. Duties can vary based on the setting, but Unit Secretaries typically work behind the scenes to make sure patients files are accurate and ready, their insurance is verified and appointments and procedures are scheduled properly.
Unit Secretary skills and qualifications
Unit Secretary careers call for specific skills and qualifications that allow them to handle the fast-paced medical environment. Some of the skills and qualifications to look for in candidates include:
- Strong interpersonal and communication skills
Comfort with technology, including patient records software
Basic understanding of medical terminology
Attention to detail and time management skills
Problem-solving and critical thinking skills
Ability to protect patient privacy and comply with HIPAA regulations
Organizational skills
Strong customer service skills
Unit Secretaries keep a specific department within a medical facility running with their administrative support. There are several common Unit Secretary job duties and responsibilities they handle, including:
Assisting patients when they arrive at the department for care
Fielding phone calls to the unit
Scheduling appointments with the healthcare providers within the unit
Maintaining, filing and organizing patient records
Working with other departments to coordinate care services
Handling billing and accepting payments
Managing office and medical supplies for the department
Reviewing and verifying health insurance