Planner

Job Details

JOBSUMMARY
The Planner is primarily involved inproduction planning and forecasting to ensure a smooth material flow from theplant to the end customer. The Planneris responsible for planning inventory based on statistical data and customerforecasts for major accounts.


EssentialFunctions
Order placement and management:
- Generate transfer orders based on customer forecasts, currentinventory levels, and established lead times
- Work withcross-functional teams, taking the lead to ensure timely deliveries
- Coordinate emergency situations with majoraccounts, Emergency Response Team and Matheson Safety Personnel
- Actively participate in Planning Meetings
- Adhere to all Quality System Policies andProcedures
Customer interaction:
- Handle day to day and escalated customer inquiries andcomplaints with professionalism and efficiency
- Ensure prompt resolution of customerissues to maintain a high level of customer satisfaction
Team collaboration:
- Collaborate with other departments toaddress customer needs and concerns
- Provide guidance and support to junior teammember(s)
Documentation:
- Maintain comprehensive and accurate records ofcustomer interactions
- Track customer inquiries and complaints,maintaining records until resolution
Safety:
- Keepwork area clean and orderly, follows all company procedures and safetypolicies
- Track customer inquiries and complaints maintaining recordsuntil resolution
- Actively participate inDaily Toolbox Talk


Requiredfor All Jobs
* Performs other duties as assigned
* Complies with all policies andstandards

QUALIFICATIONS