Job Details
Location: Wahiawa, HI, US, 96786
* Earn excellent compensation, including bonus potential and great benefits. For example, when you combine vacation and personal time off, you will start off with ***four* weeks of paid time off.**
* Run your nomnom store with **a degree of autonomy** (according to SOPs, of course), and we'll also provide support, including strong training.
* Be able to **showcase your potential to move up**, in the future, perhaps to an Area Manager role.
* Join our *ohana* -- we truly **care for our employees** and promote a close-knit atmosphere.
* Enjoy the **energy and excitement** of a fast-growing company diversified across retail, refining and logistics.
We have opportunities for **Store Managers** and **Assistant Store Managers** throughout the Islands, so feel free to share this information with your network. To meet the basic qualifications for the **Store Manager** opportunity, you will have: * A high school diploma or GED
* One year of store manager or assistant store manager experience required
* One year of store manager or assistant store manager experience required
* 2-year and/or undergraduate degree in business, management, marketing or a related discipline is preferred
* Minimum two years convenience store or other retail experience preferred.
* Proficient with general computer applications, such as a POS system, and Microsoft Office
* A valid drivers license, and adequate transportation for banking and fuel surveys
* Maintain a safe work environment for employees and customers by setting safety as a priority
* Ensure pump islands, lot and store areas are clean and free of debris at all times.
* Work with Safety team and conduct monthly mandatory meetings and trainings
* Report safety incidents in a timely manner and comply with safety programs and processes
* Conduct timely and in-depth incident investigations to uncover root causes, and accurately prepare and submit required reports and paperwork within required
* Train, develop, guide and evaluate employees to operate the station effectively and safely to provide superior customer service
* Maintain a professional and supportive image among subordinates and supervisors
* Work with recruiting team to actively recruit, interview and select qualified applicants utilizing non-discriminatory management skills
* Prepare and submit all employee paperwork accurately and timely i.e. (performance appraisals, performance notices, new hire checklist, employee change forms, etc.)
* Ensure that all employees receive continuous on-the-job and company required training to improve customer service performance and safety awareness
* Motivate and provide employee recognition to improve individual and station performance
* Address employee performance and violation issues. Implement a progressive disciplinary approach when dealing with employee performance issues, prepare and submit the proper documentation
* Set and communicate performance expectations, and evaluate actual performance based on those expectations. Prepare on-going performance appraisals in writing for all employees, providing proper performance based feedback.
* Develop potential employees through coaching and training so they are ready for promotion to the next level
* Carry out all company policies
* Consistently provide prompt and courteous customer service, may be required to assist customers at the gas pump, and assists in resolving customer issues.
* Accurately ring up all sales on POS system; comply with all cash handling procedures including checks, and other types of payment received for products sold.
* Develop positive and professional relationships with all customers, vendors and contractors.
* Is responsible for all cash, monies, and inventory during shift.
* As a top priority, develop and assign tasks appropriately to ensure that the site is clean, adequately stocked, and organized for fast, convenient and professional service to customers
* Ensure a clean, friendly and well-maintained station environment to provide customers with a buying experience that meets their expectation
* Monitor customer needs and expectations, and work with station employees to ensure those needs are met. Assist customers at the pump and in the store to find the desired product and operate equipment
* Actively solicit customer feedback via consistent personal interaction
* Ensure complaints are resolved quickly and sincerely to the customer's, vendors and contractors satisfaction.
* Promote and ensure a safe, positive public image within the neighboring community
* Promote Kamaaina Rewards program and administer as needed
* Work with Retail Facility team to maintain appearance standards of paving, lighting, canopy and other physical structure
* Report and follow up on facility issues as needed
* Ensure facilities and equipment are in safe working order
* Maintain dispensing and store equipment to ensure clean, sanitary, and safe working condition at all times.
* Ensure required signage/decals are posted