Job Details
Provides repair and on-site installation on a variety of Veterinary equipment. Learns and follows manufacturer guidelines relative to the operation, repair, maintenance and installation of equipment.
Responsibilities
Install, Maintain and/or Repair Veterinary Equipment
* Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs.
* Repairs, loads, delivers, installs, and specs equipment to meet specific manufacturer, Federal and State regulations.
* Trains to perform standard system installations and tests the functionality of all components.
* Trains customers on the use and basic maintenance of equipment at the customers site.
* Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis.
* Completes all required service forms (service order, confirmations, inventory, expense reports, time sheet, and equipment related items).
* Maintains strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time.
* Maintain relevant communication with Service Coordinator, Equipment Specialist and Territory Manager.
Inventory Management
* Determines parts, supplies or tools needed to complete service requests.
* Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.
* Manages vehicle inventory and restocks as necessary.
* Physical inventory audits on a bi-annual basis
Asset Management
* Ensures proper vehicle maintenance guidelines and safe driving habits are followed.
* Ensures proper use and maintenance of all company provided assets, including but not limited to phone, computer, parts, tools and uniforms.
Required Qualifications
* High school diploma or equivalent.
* 1-5 years prior experience in a Veterinary/Medical/Dental environment.
* Demonstrated PC skills in Windows based programs
* Must maintain a valid driver's license and good driving record.
* Proven customer service skills
* Motivated team player
* Lifting or carrying up to 100 pounds
Preferred Qualifications
* At least 4 years of experience as a Certified, Licensed or Registered Veterinary Technician will be considered.
* Previous X-Ray experience preferred
* SAP experience
* Proven organizational and problem-solving skills
* Carpentry/plumbing/heating/electrical/electronic related experience.
* Technical training in Bio-med/electronics or related technical field.
Position requires occasional overnight travel.