Job Details
Department
WDTech - I&O
We are Walker & Dunlop. We are one of the largest providers of capital to the commercial real estate industry, enabling real estate owners and operators to bring their visions of communities where people live, work, shop, and play to life. We are committed to creating meaningful social, environmental, and economic change in our communities. We believe seeking diverse talent and promoting the inclusion of all perspectives are more than moral imperatives they are critical to our success and ability to innovate and grow.
Department Overview
WDTech is a division of Walker & Dunlop, the leading commercial real estate finance company in the United States. Over the past few years, W&D has invested in visioning the future of tech-enabled commercial real estate lending, finance and sales. Building a supportive and inclusive culture is equally important as building world-class technology. It is critical that team members feel comfortable sharing their input and have a voice in decision-making. We share ownership over our work and celebrate wins as a team. We encourage everyone to have a healthy work/life balance and take time off throughout the year. A commitment to collaboration, customer service, and innovation as well as a passion for disrupting the old-fashioned real estate industry are our highest priorities.
The Impact You Will Have
This position supports all functions and components of the application and hardware infrastructure, and provides application function modification support, research, and training with a focus on customer service.
Primary Responsibilities
Serve as an escalation point for customers seeking technical assistance over the phone, in person or via a remote support application
Provide expertise and support in a Microsoft Windows 10, Windows Server, Mac OS, and Active Directory environment
Support applications such as Salesforce, Microsoft 365, Zoom, Box, and Adobe Acrobat
Manage PC setup and deployment for new employees using standard hardware, images and software
Take ownership of assigned incidents and follow through to satisfactory outcome for the customer
Manage setup of new devices such as printers and scanners, provide troubleshooting and problem resolution for printers, scanners and copiers
Provide mobile device support for accessing company resources
Communicate technical information effectively to non-technical employees
In the event of an outage, assists with the execution of disaster recovery plan
Education And Experience
Bachelors degree in information systems, computer science, or a related study, or equivalent working experience
3 plus years experience working in a desktop support role supporting Mac OS, Windows 10, Microsoft 365, and Adobe applications preferre
Experience operating within a ticketing system to track incidents and status of assigned tasks; ServiceNow experience is a plus
Knowledge, Skills, And Abilities
Attendance is generally Monday through Friday from 8:30 am 5:30 pm EST with a minimum of 3 days per week in office and up to 2 days per week of remote work from home, and the requirement of participation in an on-call rotation for after-hours support
This position may require overnight travel within the United States, up to 25%
Demonstrated knowledge of Windows 10 operating system
Passionate in providing excellent customer service with a commitment to quality
Outstanding verbal and written communication skills
Detail-oriented mindset while consistently focusing on the big picture
Good business judgment and strong analytical and problem-solving skills
Strong collaboration and teamwork skills and ability to communicate effectively with technical and management level professionals
Ability to show ownership of your work, take on challenges and acknowledge growth opportunities, and demonstrate patience when learning new processes
Courtesy, respect, and thoughtfulness in teaming with colleagues and other stakeholders
What We Offer
The opportunity to join one of Fortune Magazines Great Places to Work winners from 2015-2023
Comprehensive benefit options* that have earned Walker & Dunlop the silver level of the 2022 Cigna Healthy Workforce Designation, some of which include:
Up to 83% subsidized medical payroll deductions
Competitive dental and vision benefits
401(k) + match
Pre-tax transit and commuting benefits
A robust health and wellness program earn cash rewards and gain access to resources that
promote health, engagement, and balance
Paid maternity and parental leave, as well as other family paid leave programs
Company-paid life, short and long-term disability insurance
Health Savings Account and Healthcare and Dependent Care Flexible Spending
Commitment to diversity, equity, and inclusion, with employee resource groups organizing activities and providing a space for open communication
Career development opportunities
Empowerment and encouragement to give back volunteer hours and donation matching
Eligibility may vary based on average number of hours worked
EEO Statement
We are committed to equity in all steps of the recruitment and employment experience. We believe in equal access to opportunities in our workplace. We do not tolerate discrimination, including harassment, based on any characteristic protected by applicable law, such as race, color, national origin, religion, gender identity, sexual orientation, sex, age, disability, veteran or military status, and genetic information. We strive to be a safe place to ask questions, build professional relationships, and develop careers.
SPAM
Please be wary of recruitment scams. An indication of a scam might be a request for sensitive or bank information at the time of application or emails coming from a non walkerdunlop.com email address. Please call us at 301.###.####, if you have any concerns about information requested during or after the application process.
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