Job Details
* Provide superb customer service.
* Learn and sell the benefits of doing business with U-Haul.
* Master required scripts and customer advisements.
* Use good time management practices.
* Opportunity for base pay merit increases based on performance.
* Part-time benefits include: Medical Reimbursement Indemnity Plan, Rx Savings Plus Discount Plan, Dental Plan, Vision Plan, Retirement Savings 401(k) Plan.
* Proficient keyboarding and computer skills.
* Ability to navigate and use multiple computer programs at once.
* Excellent verbal communication and listening skills.
* Clear speaking voice.
* General knowledge of U.S. geography.
* Willingness to incorporate feedback to constantly improve performance.
* You must have a quiet, private work area.
* Ability to meet all technical requirements.
* Mix of instructor-led classes, and e-Learning through our very own U-Haul University.
* Learn and begin performing some of your job duties with customers the first week.
* Build on your skill set through continuous coaching and education.
* Dependent and child-care arrangements must be made as if you were working in-person at a U-Haul facility.
* All work duties, including initial education, must be performed at your home address.
* If you want to switch or substitute computers at any time, Manager approval is required.
* **Web cam** for use interacting with your Manager ( *not for use with customers* ) *.*
* Minimum **Internet speed** requirements: 10MB down / 5MB up.
* Minimum **RAM** requirements: 8GB of RAM or greater.
* **Windows OS processor requirement:** CPU (aka processor) score of 2000 or greater.
**Anti-Virus and (PCI) standards.** **Payment Card Industry (PCI)** requires you install and use the Company provided anti-virus software and have no other anti-virus software installed/in use on your computer while conducting education or working. * **A secure, Wi-Fi connection owned/managed by the team member is permitted but a hard-wired connection is preferred.** NO public or open networks allowed. Complex password and strong encryption (WPA2 only) required. Default router admin password must be changed. If Wi-Fi is determined to cause technical difficulty, a hard-wired connection will be required.
* **Company programs must be installed on your computer** as required to do business. Diagnostic information is collected related to PCI and technical requirements. No other information is collected. Download and installation of any Company program/software should always occur while clocked-in and being paid.
* **Technical difficulties associated with the team member computer** or ISP such as *malware, virus, hardware failure, CPU usage, ISP connectivity or speed, or unidentifiable cause* are the responsibility of the team member to correct in a timely manner in order to continue employment.