Job Details
MAJOR DUTIES AND RESPONSIBILITIES:
- Perform and adhere to, Herschend Family Entertainment Core Values and Newport Aquarium Guest Service Standards, Policies and Procedures, and Safety Protocols to ensure safe and efficient guest service operations.
- Maintain a positive attitude and appearance at all times.
- Approach guests in a friendly manner to offer assistance and provide information regarding Newport Aquarium.
- Arrive on time and ready to work all scheduled shifts, and in accordance with aquarium uniform and appearance standards.
- Keep safety as a number one priority at all times while working at Newport Aquarium.
- Understand policies and procedures relating to the overall functions of Guest Service department.
- Work with other team members/departments of Newport Aquarium to ensure effective communication is implemented at all times
- Maintain knowledge of activities, aquatic life, and Newport Aquarium special events/promotions in order to properly notify and inform guests.
- Must be self-motivated to work independently, as well as, disciplined and reliable.
- Maintain appropriate guest and team member relations at all times, ensuring guest and team satisfaction.
- Demonstrates strong customer service and interpersonal skills.
- Responsible for property screening duties (metal detector).
- Ensure all visitors enter at scheduled date/time (Timed entry tickets).
- Guide guests without tickets to ticketing window.
- Perform other duties as assigned by the Guest Service Management Team.
PHYSICAL AND MEDICAL REQUIREMENTS:- Successful completion of pre-employment background check
- Physical strength, including the ability to lift/push/pull/move up to 25 pounds (Crowd control stanchions)
- Outdoor duties dependent on weather conditions
YOU CAN EXPECT:You can expect to work on projects that have never been done before - ideas that are unproven, and concepts that make people smile.You can expect to have fun and be treated with respect the minute you start...and through to the end.You can expect to work in an environment that is highly innovative and low in politics - truthful and filled with smart people!
And most of all, you can expect to work hard and make a difference in our world by helping to bring families closer together.
Newport Aquarium offers amazing perks for all team members. Visit the aquarium whenever you want, share complimentary tickets with friends and family, enjoy discounts on food and beverage, merchandise from our gift shop, and candy from Sweet Dreams Candy Company. Enjoy flexible scheduling and the chance to hone your guest service skills.
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Newport Aquarium, one of the many properties owned by Herschend Family Entertainment, prides itself on bringing families closer together and creating memories worth repeating. Our Core Values - greatly exceeding guest expectations, serving others, creating emotional connections, constantly improving - give us purpose and guidance.