Job Details
Were looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. Youll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities:
Handle customer complaints as necessary
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Answer incoming calls and questions about guests needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications:
Has experience answering telephone calls and troubleshooting stressful situations
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Has previous experience or working knowledge of Microsoft Office and reservation management systems
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Must have graduated high school, received a GED or equivalent
About Company:
Our signature Count on Me service culture encourages each team member to be responsive, be respectful, and deliver great experiences to our guests, partners, and communities.
OUR CORE VALUES
Integrity: We hold ourselves to the highest standards. Were responsible, truthful, and transparent. We do the right thing.Accountability: We honor our commitments and deliver results. Under any circumstance, we stand up and say: Count on Me.Inclusive: We respect differences in people, cultures, ideas, and experiences. We foster partnership. We welcome all.Caring: We never underestimate the power of compassion. We generously give our time, attention, and action.Fun: Fun is an energizing force. When we have fun doing what we love, our guests love their experiences with us.