Food Service Associate II

Job Details

The Food Service Associate II will serve, assist, maintain and re-supply customer stations in the cafeteria service area including but not limited to deli, Grille and hot line, as assigned. Prepare, portion and inventory deli food items. Assist customers.

Qualifications:
Minimum Education
High School Diploma or GED (Required)

Minimum Work Experience
1 year Food service experience with direct customer service (Required)

Required Skills/Knowledge
Basic Calculations, (Addition, Subtractions, Multiplication and division).
Ability to comprehend both written and verbal instructions.
Ability to communicate to a diverse customer service population.
Ability to restock service area as needed with minimum supervision.
Demonstrates knowledge of safety procedures and practices.

Functional Accountabilities
Customer Service and Professionalism

• Greet customers appropriately and show willingness to meet their needs.

• Wear Employee Identification badge in a manner seen and readable by all customers.

• Readily know daily menu and cafeteria information to inform customers.

• Maintain a professional image by adhering to department uniform guidelines.

• Regularly adhere to department work schedules.

• Adhere to all departmental policies and procedures.

Organization and Stocking

• Set up line with appropriate utensils.

• Follow plan-a-gram and line up instructions.

• Restock food and supplies neatly and safely according to department guidelines.

• Complete daily production needs as assigned.

Communication

• Communicate to management all food quality and availability issues, equipment status, customer and staffing issues.

• Communicate to management unresolved customer service issues within 24 hrs.

• Complete quality control documentation as assigned.

Food Service and Handling

• Make sandwiches, salads and deli items on request and/or as assigned; prepare bulk deli items as assigned.

• Assist in grille or catering pre-preparation as needed; portion appropriate amounts of food.

• Set up deli-bar per plan-a gram.

• Maintain and monitor all food item temperatures.

• Follow established food-handling practices according to department guidelines.

• Store and label food and supplies.

Sanitation and Safety

• Maintain department, hospital and regulatory agency standards.

• Clean work area according to department guidelines.

• Complete special cleaning assignment within target time.

• Use chemicals appropriately , and store chemicals in the appropriate manner .

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

• Anticipate and responds to customer needs; follows up until needs are met

Teamwork/Communication

• Demonstrate collaborative and respectful behavior

• Partner with all team members to achieve goals

• Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

• Contribute to a positive work environment

• Demonstrate flexibility and willingness to change

• Identify opportunities to improve clinical and administrative processes

• Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

• Use resources efficiently

• Search for less costly ways of doing things

Safety

• Speak up when team members appear to exhibit unsafe behavior or performance

• Continuously validate and verify information needed for decision making or documentation

• Stop in the face of uncertainty and takes time to resolve the situation

• Demonstrate accurate, clear and timely verbal and written communication

• Actively promote safety for patients, families, visitors and co-workers

• Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

 Children's National Hospital

 04/24/2024

 Washington,DC