Job Details
* Driving the cart to various areas on the golf course to service food and beverage to customers.
* Follow VA and Loudon County ordinances and laws regarding responsible service of alcohol
* Take guests order in a professional manner while up-selling whenever appropriate.
* Stocking and ordering of food and inventory.
* Stock beverage carts to par levels each day of use.
* Operate Micros, handle cash, room charges, guest member charges and credit card charges according to procedures.
* Maintain four-star service at all times
* Displays a congenial appearance.
* Effectively communicate with peers, management, line and front of the house employees
* Be responsible for the cleanliness of the immediate work area as well as the general property
* Ensure that all guests are greeted in a timely, friendly, and professional manner.
* Clear, clean, reset and maintains public work area during shift.
* Always works with and supports other associates.
* Completion of side work as assigned by Manager or Supervisor.
* Assist guests in a friendly, professional manner.
* Follow directions from Manager at all times.
* If there is a customer complaint the supervisor needs to be notified immediately.
* Maintain proper uniform and nametag at all times.
* All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
* Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
* Regular attendance in conformance with hotels standards is essential to the successful performance of this position.
* Comply with hotel grooming standards for both uniformed and non-uniformed associates.
* Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
* Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.
*Physical Environment:*
Ability to walk or stand for extended periods of time during course of shift.
Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations . *Experience:*
Two years restaurant experience. Prior experience within a four star hotel brand preferred.
Ability to learn and utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required.
Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Nextel phones, etc).
*Communication:*
Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred.
Must be customer-service oriented and have excellent hospitality skills.
Must meet age requirement to serve alcoholic beverages
**Apply for Beverage Cart Attendant**
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