Job Details
Responsible for supervising scheduled shifts and ensuring Guests receive a Fridays Style dining experience characterized by a fun atmosphere and great tasting food and drinks, prepared and served safely.
Key Responsibilities:
* Maintains a warm, welcoming , "Corner Bar" atmosphere.
* ID all Guests ordering alcoholic beverages who appear to be 40 years old or younger.
* Properly and promptly prepare, garnish, and serve drinks to Guests.
* Engages with Guests by making drinks in front of the Guest using working flair.
* Knows the menu and how to read each Guest to make appropriate beverage and food recommendations.
* Upsells Guests on food or drink items when appropriate.
* Keeps a clean, organized bar area.
* Accurately rings up all orders in the POS system while maintaining ability to socialize with Guests.
* Following all relevant brand standards for service.
* Builds Guests count by promoting specials and building a regular clientele.
* Strictly adheres to responsible alcohol service standards and is able to successfully "slow down a Guest" or cutoff an intoxicated Guest when necessary.
Influences:
* Following standards for Responsible Alcohol Service
* Guest Experience
MEASURES OF SUCCESS
* Consistently fulfill the Key Responsibilities and Accountabilities above
* Guest satisfaction scores
* Successfully complete revalidation as outlined in the annual "World Bartender Championship" CompetitionManual
* Keeping a clean and presentable Bar area
* 100% Recipe adherence
* 100% Cash handling adherence per company policy
QUALIFICATION REQUIREMENTS
* Must be dressed neatly and well groomed in company approved dress code at all times
* Must be able to mix drinks quickly and accurately in a fast-paced, high volume environment
* Must follow standards of Responsible Service of Alcohol
* Must meet local jurisdiction requirements, including but not limited to obtaining required certifications
* Must be able to operate P.O.S. system , make change correctly and make credit card transactions
* Must be able to calmly respond to angry Guests and notify a Manager
* Must be able to pass initial and annual validation
* Must be able to respond clearly to Guests' requests
* Must be able to hear well amongst loud background noise
* Must be able to frequently lift 30 lb. cases and carry short distances, up or down stairs
* Must be able to stand during entire shift
* Must be able to reach, bend, stoop, shake, stir and wipe
DISCLAIMER: THE CONTENT WITHIN THIS DOCUMENT REPRESENTS THE ROLE OF A TGI FRIDAYS INC. EMPLOYEE. FRANCHISEES MAY INCLUDE DIFFERENT OR ADDITIONAL REQUIREMENTS. PLEASE VERIFY ACTUAL REQUIREMENTS DURING THE INTERVIEW.