Job Details
Effective Date: February 22, 2017
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The Acute Customer Support Specialist is responsible for interfacing with customers prior to and/or after sale. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has the authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Pre-sale: Analysis of customer inquiries to determine appropriate product literature; influencing shipping schedules; recognizing new business opportunities. Post-sale: Resolving production scheduling, shipping or invoicing problems; determining the validity of claims and scheduling returns; changing shipping schedules; and recognizing add-on business opportunities.
**Schedule:** Mon-Fri 9:30am-6:30pm
**Minimum Qualifications**
* High School Diploma or equivalent
* 2+ years customer service experience
* Proficient in MS Office Suite
**Critical Skills**
* Minimum of 2 years' customer service experience or comparable Plasma Distribution industry experience
* Strong PC proficiency in MS Office and Outlook
* Ability to learn challenging and growing product portfolio
* Excellent communication skills
* High sense of urgency (working with critical life-saving drugs and time frames)
* Strong organization skills required
* Multitasking
**Additional Skills**
* 4 year degree preferred
* SAP experience a plus
* Working knowledge of plasma products desired
location3 LocationslocationDallas/Fort Worth MetrolocationUSA, TN, MurfreesboroWe deliver careers with purpose and potential. Our focus on better health starts with creating an inclusive environment with strong values where you can build a fulfilling career. You can count on us to provide you with resources and opportunities to grow and be your best, while contributing to our pursuit of improving lives. Every day, McKessons employees deliver products to healthcare providers that make a difference in the care and life of a patient. We work to distribute medical supplies, bandages, syringes, vials of flu vaccine, and pharmaceutical drugs to help real patients like Jack, an eight-year-old boy battling cancer. We take that job seriously. Together, the work we do is shaping the future of healthcare. If you are passionate about combining a meaningful career with a balanced life, join us on this journey and apply for a job with McKesson today. Every day, McKessons employees deliver products to healthcare providers that make a difference in the care and life of a patient.
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