Job Details
The Willard InterContinental Washington, DC is one of the most iconic hotels in the Nation's Capital. Since 1818, the Willard InterContinental Hotel has played host to the world's social and political elite. Often referred to as the 'Residence of Presidents', The Willard has welcomed U.S. presidents, foreign dignitaries and celebrities, as well as has been the site of many historic moments in U.S. history. Located in the heart of the nation's capital on Pennsylvania Avenue, the Willard continues to be the hotel of choice for heads of state and leaders of the world's business, cultural, social and political sectors. The hotel's 335 well-appointed large guestrooms include 41 elegant suites. Dining options consist of the Cafe du Parc, a popular French bistro with seasonal outdoor seating, traditional Afternoon Tea in Peacock Alley, the classic Round Robin Bar and Private In-Room Dining. There is over 20,000 square feet of Conference and Banquet space and the hotel hosts events ranging from intimate meetings to luxurious weddings. The Willard InterContinental combines heritage, sustainability and luxury with contemporary comfort and the latest technology.
JOB OVERVIEW
Assist room attendants on assigned floors; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day. May also assist with stripping linens from room and/or the cleaning of public areas. Deliver and retrieve items requested by guests and housekeeping staff.
DUTIES AND RESPONSIBILITIES
* Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
* Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.
* Assist room attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to room attendants.
* Remove all dirty linen from assigned Room Attendants' carts and closets and transport to laundry.
* Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.
* Promote teamwork and quality service through daily communication and coordination with other departments.
* May assist with other duties as assigned.
* May regularly assist with deep cleaning projects.
* Respond to guests' requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.
* Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.
* Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction
* Report, turn in, and/or log all lost and found items according to established procedures.
* Report to supervisor needed repairs or unsafe conditions.
* May collect newspaper and other items for recycling.
QUALIFICATIONS AND REQUIREMENTS
Minimum: Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.
This job requires ability to perform the following:
* Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds
* Frequently standing up and moving about the facility
* Frequently handling objects and equipment to maintain the facility
* Frequently bending, stooping, and kneeling,
Other:
* Communication skills are utilized a significant amount of time when interacting with guests and employees.
* Reading and writing abilities are utilized often when reading assignments and completing checklists.
* May be required to work nights, weekends, and/or holidays.
Required to consistently wear appropriate safety gear i.e. back braces, safety shoes, gloves and protective eyewear.
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected - wherever they are in the world. Want to be part of the journey?
As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand. Let's Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.