Job Details
Package Room Attendant
Job Details
Job Location
Chicago, Illinois - Chicago, IL
Description
The Package Room Attendant is responsible for efficiently managing and coordinating incoming and outgoing packages in a residential or commercial building. They ensure the timely and accurate distribution of packages to the intended recipients while maintaining a secure and organized package room. The Package Room Attendant also assists residents or tenants with package inquiries and provides exceptional customer service.
Duties and Responsibilities:
+ Receive and log incoming packages, ensuring accurate recording of package details such as recipient's name, date, and time of receipt.
+ Inspect packages for any damages or discrepancies and report any issues to the appropriate supervisor or department.
+ Organize and categorize packages in the package room or designated storage area.
+ Maintain a clean, safe, and organized package room, ensuring proper storage and easy access to packages.
+ Monitor package room security, ensuring all packages are properly secured and unauthorized individuals are not granted access.
+ Collaborate with delivery personnel to ensure smooth package drop-off and pick-up operations.
+ Notify residents or tenants of package arrivals through various communication channels (e.g., email, phone calls, or designated notification system).
+ Assist residents or tenants in retrieving their packages promptly and accurately, verifying their identification and ensuring proper package handover.
+ Address resident or tenant inquiries related to packages, tracking numbers, and delivery statuses in a professional and customer-friendly manner.
+ Process outgoing packages and coordinate with shipping carriers to ensure timely pick-up and delivery.
+ Maintain accurate records of package inventory, tracking systems, and resident package preferences.
+ Proactively identify and address package delivery issues, such as misrouted packages or damaged items.
+ Stay updated on the building's policies and procedures related to package handling and security.
+ Collaborate with other building staff, such as concierge or front desk personnel, to ensure seamless coordination of package-related activities.
+ Assist with other administrative tasks and duties as assigned by the supervisor or management.
Qualifications
+ High school diploma or equivalent; additional relevant certifications or training are a plus.
+ Prior experience in package handling, mailroom operations, or a similar role is preferred.
+ Excellent organizational and time management skills, with the ability to multitask and prioritize effectively.
+ Strong attention to detail and accuracy in recording package information.
+ Excellent interpersonal and customer service skills to interact with residents or tenants in a professional and courteous manner.
+ Proficient computer skills, including experience with package tracking software or inventory management systems.
+ Basic knowledge of shipping carriers, their services, and relevant procedures.
+ Ability to work independently and collaboratively within a team environment.
+ Strong problem-solving skills and ability to handle challenging situations calmly and professionally.
+ Physical stamina and ability to lift and move heavy packages when required.
+ Flexibility to work in shifts, including evenings, weekends, and holidays, as per the building's requirements.
Note:This job description is intended to convey information essential to understanding the scope of the Package Room Attendant position and is not an exhaustive list of all responsibilities, duties, and skills required. Duties and responsibilities may be subject to change as per organizational needs.