Job Details
Were looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. Youll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities:
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Work with the housekeeping staff to ensure rooms are ready for new guests
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Field customer complaints when necessary
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Qualifications:
Must have graduated high school, received a GED or equivalent
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Well-versed in taking telephone calls and handling stressful situations
Has previous experience or working knowledge of Microsoft Office and reservation management systems
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
About Company:
Find the sweet spot between eclecticism and comfort at Aloft Arundel Mills BWI Airport. Situated minutes from BWI Airport and Fort Meade, our hotel offers the things you need for an exceptional and inspiring stay with onsite dining paired with live music, loft-style guest rooms, fitness facilities, and 540 square feet of versatile event space.
Discover balance at Element Arundel Mills BWI Airport. Our Hanover, MD hotel is located minutes from BWI Airport and Maryland Live! Casino. Get your shopping done at the nearby Arundel Mills Mall, or discover our local nearby breweries. Flying to BWI? Our complimentary airport shuttle can get you to and from the airport.