Job Details
Were looking for a positive and professional Hotel Front Desk Agent to deliver an exceptional experience to every guest at our hotel. Youll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities:
Mitigate customer complaints as needed
Take incoming calls, online and in-person room bookings requests, and answer questions about guests needs involving room rates, available rooms, amenities, rewards programs, and special requests
Work with the housekeeping staff to ensure rooms are ready for new guests
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Qualifications:
Well-versed in taking telephone calls and handling stressful situations
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Has previous experience or working knowledge of Microsoft Office and reservation management systems
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
High school diploma, GED, or equivalent
OnQ experience required
About Company:
Discover the benefits of working here and our portfolio of unique hotel properties. We will review all employment applications. Whether there is an open position at a property or not, we encourage all individuals passionate about excellent service to submit their applications.