Job Details
** Customer Service Representative**
**Job Category****:** ISALES **Requisition Number****:** CUSTO001584 Showing 1 location **Job Details**
**Description**
**Position Overview:** Develop sales and profits through regular contact with current low volume accounts and customer prospects. Maintain and strengthen current customer accounts, ensuring customer satisfaction and Company profitability. Work closely with the outside sales representative(s) upon securing customer contracts and/or orders. Promote customers use of Companys proprietary inventory management program. Coordinate the timely resolution of customer issues.
**WHY** **Wrth:**
* Health, Vision and Dental Benefits for Full-time Employees & their Families!
* Paid Time Off start accruing on day one!
* Paid Holidays
* 401(K) with Company Match
* Free Life Insurance
* Partner Discounts (Ford, Verizon, Harley Davidson and more!)
**ESSENTIAL DUTIES & RESPONSIBITLIES** include the following and all other duties assigned:
* Developing sales and profits through regular contact with current accounts and customer prospects
* Organizing and providing product documentation
* Supplying product information to customers and promoting sales
* Reviewing customer requests and providing valid quotations
* Processing customer orders
* Promoting the customers use of proprietary vendor managed inventory program
* Reviewing and adjusting purchase order pricing according to branch marginal goals
* Reviewing and expediting open orders
* Working with Quality Control department on approvals and rejected product
* Coordinating the resolution of customer issues
* Assisting in the draft and presentation of the Continuous Improvement Review with customers
* Follow through on any assignments from the manager for customer growth and development
* Maintain compliance with Wurth House of Threads Business Management System (ISO)
* Other duties as assigned
**QUALIFICATIONS, SKILLS & ABILITIES:**
* High school diploma or equivalent required
* 3+ years experience in an industrial customer service role
* High attention to detail, e.g., in utilizing computer software, in self-monitoring the completion of daily tasks, and in customer follow-through
* Professional demeanor and appearance
* Excellent verbal and oral communication, e.g., in discussing part specifications with the customer
* Accountability in problem solving; initiative in resolving customer issues
* Proficiency in Microsoft Excel and Word; ability to become proficient in Company integrated database systems
* Availability to work overtime as needed
* Knowledge of fastener standards is a plus
**Wrth Industry North America Key facts:**
* 110+ locations across the US, Canada, Mexico, and Brazil
* More than 2,600 employees
* More than 420,000 standard parts
* Part of the Wrth Group, $15B+, which operates over 400 companies in more than 80 countries and has more than 79,000 employees
**FIND OUT MORE ABOUT OUR COMPANY CULTURE:**
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**EEOC STATEMENT:**
The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individuals sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws.
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