Job Details
Dealership:
L0180 BMW of Des Moines
BMW of Des Moines
We are seeking a knowledgeable and customer-oriented BMW Genius/Concierge to join our team. The BMW Genius/Concierge serves as a brand ambassador and product expert, providing unparalleled assistance to customers as they explore and navigate the features and technology of BMW vehicles. This role requires excellent communication skills, a dedication to delivering an exceptional customer experience, and is detail-oriented with exceptional organization skills to manage inquires and follow-ups. The ideal candidate will handle a variety of important supportive tasks, providing answers, insights, instructions, and assistance for purchases.
Concierge Responsibilities:
- Support sales representatives before, during and after the sale with focus on the customer product experience.
- Collaborate with Sales, Service, and other departments to ensure a seamless customer experience.
- Demonstrate key technologies and explain benefits to customers.
- Troubleshoot any customer needs or concerns with tech support.
- Assist in test-drives to explain technologies and features of vehicle to customer.
- Use technologies with demonstration software, including video product presenter to showcase vehicle configuration.
Qualifications:- Experience working in product specialist role
- Experience working in a call center or customer-support role
- Strong active-listening and verbal-communication skills
- Excellent communication skills both written and oral
- Ability to multitask and manage time effectively
- Acceptable driving record and a valid driver's license in your state of residence
We offer best in class industry benefits:- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.