Job Details
Summary
The Customer Success Consultant is responsible for relationships with Baptist OneCare Connect program partners. The position serves as the focal point for problems, questions and concerns from clinic partners about their Epic EMR and practice management system. This position plays a vital role in ensuring system adoption, customer happiness, and success. Responsible to work as needed on all shifts and/or weekends.
Responsibilities
+ Develop and maintain relationships with practices following their implementation
+ Analyze reported issues along with key clinical and financial metrics to identify areas for optimization and education
+ Identify ways to increase value for the customer through workflow improvements or add on services and products
+ Work with customers to onboard new staff and off-board departing staff and providers
+ Participate in new clinic implementations and ensure a smooth transition to post live process
Requirements, Preferences and Experience
Education
Preferred: Master's degree in finance, public health, health care administration, business administration or health related field
Minimum: - Bachelor's degree in finance, public health, health care administration, business administration or health related field
Experience
Preferred: Experience using or supporting Epic in a clinic setting
Minimum: three years health care experience in hospital or clinic settings or comparable account management work experience.
Special Skills
Preferred: Knowledge of health care practice issues, trends, and processes
Training
Preferred: Proficiency or certification in Epic
About Baptist Memorial Health Care
At Baptist, we owe our success to our colleagues, who have both technical expertise and a compassionate attitude. Every day they carry out Christ's three-fold ministry-healing, preaching and teaching. And, we reward their efforts with compensation and benefits packages that are highly competitive in the Mid-South health care community. For two consecutive years, Baptist has won a Best in Benefits award for offering the best benefit plans compared with their peer groups. Winners are chosen based on plan designs, premiums and the results of a Benefits Benchmarking Survey.
At Baptist, We Offer:
+ Competitive salaries
+ Paid vacation/time off
+ Continuing education opportunities
+ Generous retirement plan
+ Health insurance, including dental and vision
+ Sick leave
+ Service awards
+ Free parking
+ Short-term disability
+ Life insurance
+ Health care and dependent care spending accounts
+ Education assistance/continuing education
+ Employee referral program
Job Summary:
Position: 13035 - Consultant-Customer Success
Facility: BMHCC Corporate Office
Department: HS Baptist Onecare Corporate
Category: Information Systems
Type: Non Clinical
Work Type: Full Time
Work Schedule: Days
Location: US:TN:Memphis
Located in the Memphis metro area REQNUMBER: 20750