Job Details
- Meetings Support specialist
**Job Details**
**Description**
As a Customer Service Representative with Tanger Outlets, your work will matter. We ensure a great experience working alongside other talented and self-motivated people. Our mission is to provide our shoppers the latest most popular brands at the best prices anywhere. Join us as we work to provide a compelling shopping experience for our customers.
If you love servicing customers in an exciting, dynamic, and fast-paced environment, then this is the job for you.
* Tanger offers a dynamic learning environment in a fun and exciting setting.
* As the face of Tanger, you are a Tanger Ambassador, serving on the front line to build relationships, help tackle customer concerns, and deliver superior customer service.
**We offer excellent benefits for our part-time team members, to list a few:**
* Competitive salary
* 401(k) with generous employer match
* Voluntary Accident/Cancer/Critical Care Insurance
* Paid bereavement leave
* Paid holidays
* Paid time-off
* Rewards and Recognition
* Exhibit a positive attitude and enthusiastically share the excitement of Tanger Outlets with shoppers, vendors, and tenants.
* Relate to others by listening attentively and assisting customers with questions to find resolution to problems.
* Answer incoming phone calls cheerfully and greet customers with a big smile and willingness to assist.
* Encourage customers to participate in TangerClub and collect customer email addresses.
* Work cohesively with our CSR and management teams to position Tanger Outlets as a primary shopping destination.
**What**
* Your reliability and ability to work flexible hours including some weekends and holidays.
* Comfortable using Microsoft Office suite including Word and Excel.
* Possess Cash register and exceptional Customer Service experience.
**Partner with Tanger Outlets and be a part of our extraordinary team!**
Tanger Factory Outlet Centers, Inc. (NYSE:SKT), is a publicly-traded REIT headquartered in Greensboro, North Carolina that presently operates and owns, or has an ownership interest in, a portfolio of 40 upscale outlet shopping centers. Tanger's operating properties are located in 20 states coast to coast and in Canada, totaling approximately 14.4 million square feet, leased to over 2,900 stores which are operated by more than 500 different brand name companies. The Company has more than 38 years of experience in the outlet industry. Tanger Outlet Centers continue to attract more than 181 million shoppers annually. Tanger provides our shoppers the latest and most popular brands, at the best price anywhere. Tanger is proud to be an Equal Opportunity Workplace. All employment decisions are based on qualifications, merit, and business need.
is a registered trademark of the U.S. Department of Homeland Security
EOE. Drug-free workplace. A background check will be conducted for this position. Tanger Management, LLC participates in E-verify.
**Description**
The Scientific Societies is a group of seven scientific and technical professional associations supported by a staff team at a central Headquarters Office. We are currently seeking a Support Specialist to join our Meetings Team to support the American Phytopathological Society, the International Society for Molecular Plant-Microbe Interactions, Cereals & Grains Association, Master Brewers Association of the Americas, and the American Society of Brewing Chemists. The Specialist will play an essential role in supporting annual meeting programs and various virtual meetings. This person will maintain the system used to track presentations and provide the highest level of customer support to presenters and attendees. The Specialist will also assist in supporting the teams logistical services.
This position is an excellent opportunity to become familiar with the details of meeting and conference planning, while having the opportunity to interact directly with delegates from across the globe. The ideal candidate will be tech-savvy and enjoy maintaining data in software programs.
Essential Duties and Responsibilities Include:
* Main point of contact for abstract submission
* Interact via email and phone with presenters and authors
* Coordinate mass communications to presenters and authors
* Update and maintain Confex abstract system for events
* Assist with managing Zoom setups for virtual meetings and events
* Coordinate travel award component of abstract system with Foundation contacts
* Track and secure Speaker Copyright agreements
* Run reports as requested
* Provide the highest level of customer support to our global membership via clear and timely communication
Assist with updating meeting details in Confex system
* Input data into the system, and run reports as requested
Track and coordinate speaker reimbursement efforts for annual meeting
* Point of contact for organizers and presenters
* Maintain status updates in tracking sheet
* Review reimbursement paperwork and coordinate with Accounting Department to ensure funds are disbursed
* Run reports for analysis and trending on speaker demographics
Test systems essential for the annual meetings and virtual meetings
* Abstract submission testing for annual meetings and virtual meetings: end-user testing, reporting issues to system admin, and following up on fixes
* Mobile App testing for annual meetings: end-user testing of interface and to ensure data is transferring from abstract system, reporting issues to system admin and following up on fixes
* Assist with the implementation of new technologies to enhance poster offerings at annual meeting, focusing on user experience and feasibility
Utilize member database (iMIS), update records, monitor data interface with Confex, run reports/query list pulls
**Requirements**
**Requirements**
SKILLS/QUALIFICATIONS:
Associate degree, or High School diploma with 2-3 years of related job experience
Comfortable with technology and learning new systems
Excellent written/verbal customer service
Problem solving skills and strong attention to detail
Knowledge of The Conference Exchange (Confex) abstract management software and iMIS database a plus
Ability to coordinate and administer multiple processes; multi-task and work independently and efficiently under deadline; maintain quality focus, and work accurately to ensure efficiency and customer satisfaction
Ability to work as part of a team and to work independently, a self-initiator, versatile and assumes risk with responsibility
* Work from home is acceptable however must be able to come into the office on an as needed basis
* Fully vaccinated by start date
Interested candidates should submit a resume and cover letter documenting qualifications
EEO/AA employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, or national origin.
* **Job ID:** 61161486
* **Location:**
Eagan, Minnesota, United States
* **Position Title:** Meetings Support specialist
* **Company Name:** Scientific Societies
* **Job Function:** Meetings/Expositions/Events
* **Job Type:** Full-Time
* **Job Duration:** Indefinite