Job Details
**Dispatcher/Customer Service Representative**
**Location:** College Park, GA
**Job Summary**
Express Errands & Courier is a fast-growing Logistics Company with innovation in the driver seat of our diverse employee-focused approach. This company culture starts with you. Consumers look for ease, accessibility, and simplicity to come to them in todays economy. Our mission is to bring that efficiency and convenience to the customer on behalf of our Customer Success Team. We are looking for people with resilience, ambition, a strong work ethic, and a competitive flair that will challenge the status quo and drive our team to be innovative and industry-leading, all while creating a diverse company culture.
As a Dispatcher/Customer Success Manager, you will support the drive team and frequently communicate with customers. The ideal applicant must be a critical thinker, problem solver with a strong personality that can manage stressful situations and adapting to change daily. This is an entry-level position with substantial growth opportunities! We believe in promoting within.
**Primary Skills & Qualifications**
* Strong team personality who can operate effectively in a fast-paced environment.
* Multi-tasking ability to actively listen and type notes simultaneously while still being organized.
* Strong interpersonal skills, including listening, written, and verbal communication.
* Strong computer skills; Proficiency in Microsoft Word, Excel, and Outlook.
* Record of outstanding attendance and work performance.
* Ability to work with minimal supervision.
* Excellent verbal, listening, and written communication skills.
* Driven and passionate to perform at high levels.
* Computer navigation skills; ability to type 30 WPM.
* Must be able to work weekends, overtime, and some holidays as needed.
**Most essential duties include**
* Receive daily orders from current customers.
* Arrange pick-ups and deliveries based on driver availability.
* Uses critical thinking to solve problems, provide guidance and find delivery solutions.
* Effectively responds to and follows through on quoted commitments with a focus on a swift turnaround.
* Make daily adjustments to routes and drivers schedules as needed.
* Build and maintain strong relationships with drivers, customers, etc.
* Communicate and coordinate between drivers, customers, brokers, etc.
* Consistently producing a positive, all-inclusive customer experience by owning every customer experience concentrating on and driving superior customer success.
* Answer inbound calls.
* Make outbound calls to lead perspectives.
* Quote and set the expectation for customers.
* Interactive daily team communication.
* Provide assistance, support, and crisis management for drivers, customers, etc.
* Ensure all jobs have the proper documentation and are closed out properly.
**We offer:**
* Weekly Pay
* Bonuses
* Opportunity to advance in a fast-growing company.
* Full-time/Part-time, night and weekend shift available.
****Email resume to: ...@expresserrandsofjax.com****
**Job Category:** **Job Type:** **Job Location:** Were looking for individuals who are self-starters and highly motivated.
Come partner with the BEST Courier company by getting started today! We look forward to hearing from you.
* Please list experience(s) relevant to the position you're applying for. Be sure to include the company name and date of employment. *