Job Details
Essential Functions:
As a valued member of the PrimeFlight team, you will provide prompt and efficient service to our airline clients and their passengers requiring wheelchair assistance by performing the following duties:
- Able to multitask and collect information
- Take calls from airlines for requests for employee coverage
- Schedule which agent will assist passengers based on knowledge of shifts or Duty Managers assignments
- Reassign job duties as necessary and adjust to meet demand
- Maintain logs and clear out push history of SynTrac when necessary
- Update SSR information regularly throughout shift
- Coordinate on the curbside when necessary
- Demonstrate regular, predictable attendance at job location
- Exceed PrimeFlight customer service and safety standards
- Carry out other duties as assigned
Competency: To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving, Strong Customer Service and Leadership skills, Interpersonal, and Oral Communication.
Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this Job Description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
General Qualifications:- 18 years of age
- Reliable transportation
- Eligible to work in the United States
- Able to follow PrimeFlight Aviation safety guidelines for transporting the physically challenged
Education/Experience: High school diploma or equivalent.
Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively in English. Ability to write accurate reports.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Computer Skills: Intermediate proficiency internet based programs, Word and Outlook. Ability to operate and teach others the SynTrac system after training.
Certificates and Licenses: No certifications needed.
Supervisory Responsibilities: This job may require supervision of workers at the direction of the Station Management.
Compensation The pay rate listed on this post, is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Continuously sit at a computer for 6-8 hours
- Use hands to finger, handle, or feel
- Be able to hear and respond to the spoken voice and to audible alarms generated by the terminal environment
- Be able to talk frequently on the telephone
- Be able to type with proficiency.
- Be able to push a wheelchair (including inclines and declines) with adults weighing up to 150 pounds when necessary.
- Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
PrimeFlight Aviation Services is proudto be anequalopportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.