Job Details
**Loyalty Customer Care Representative (Work From Home/WFH - $17/HR)**
at Kobie 100 2nd Ave S, St. Petersburg, FL 33701 **Loyalty Customer Care Representative - WORK FROM HOME! $17/hour + bonuses with performance**
****Work from home - high-speed internet service/wifi required.***
***(Must be in commutable distance to Dallas, TX or St. Petersburg, FL)***
**Who You Are + What You'll Do:**
In this role you will speak with our loyalty customers by phone (chat) and/or email, answering questions and helping to solve problems while ensuring the highest level of quality and satisfaction.
**What youll do Day to Day:**
* Learn specific client loyalty program guidelines
* Answer all incoming inquiries directed to you in various media channels (phone, email, chat)
* Approach each day with a positive, professional, customer-centric, and team-oriented attitude
* Act with integrity at all times
* Communicate in a clear, concise, and helpful manner both verbally and in writing
* Take ownership of customer inquiries while working toward a resolution
* De-escalate as necessary through effective communication and problem-solving skills
* Efficiently use all internal systems and resources
* Work independently without the heavy need to rely upon your team or supervisor
* Adhere to schedules and company policies and procedures
* Escalate any issues or concerns that are unable to be resolved through normal efforts
**Knowledge, Skills and Experience that you will need to be successful in this role:**
* Basic computer knowledge with a demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook)
* 1+ year of customer service experience (or equivalent experience)
* Strong customer service orientation with external/internal customers
* Collaborative nature to work within assigned team
* Good problem-solving ability to effectively guide customers through solutions
* High level of accuracy and attention to detail
* A "whatever it takes" attitude to care for customers
* Ability to be flexible regarding changes in work processes and environment
* Ability to multitask in the system while talking and meet deadlines (service level agreement responsiveness)
* Strong verbal, written, and listening communication skills
* Flexibility with scheduling, including weekends
**Additional Knowledge, Skills and Experience that will help you stand out as a candidate:**
* Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook)
* 2+ years of customer service experience
**Education:**
* High school diploma or equivalent required
Location (City) * *