Job Details
Brown Fleet Services is a full-service shop in LITHONIA, GA hiring a Full-Time Breakdown Agent!
The Breakdown Agent will be responsible for coordinating on-the-road equipment breakdowns to get the equipment repaired and rolling. He/She will be working closely with drivers and breakdown agents to ensure proper procedures and notifications are followed.
Practical knowledge of tractor trailer repair and basic FMCSA regulations are a must. Knowledge of the transportation industry is helpful.
Responsibilities Include (but are not limited to):
- Assist drivers with breakdown needs, accidents and emergencies by either routing them to terminals or coordinating roadside repairs
- Arrange breakdown services by locating authorized vendors within close proximity to ensure minimum wait time, competitive pricing and quality repairs
- Communicate any service disruptions and route changes due to down equipment
- Identify warrantable repairs and file claims with the appropriate vendor(s) or manufacturer(s) as needed
- Maintain contact with vendor(s) during repair to ensure specific requirements are being met
- Update all parties regarding progress toward completion of repairs
- Coordinate payment methods to vendors.
Requirements:
- Heavy Equipment / Trucking / Logistics experience, 5 years or more preferred
- Maintenance knowledge of tractor trailer repair preferred
- Knowledge of basic FMCSA regulations preferred
- Competent in using Microsoft Office Suite
Brown Fleet Services Describes Its Culture As:
- Detail-Oriented -- quality and precision-focused
- Outcome-Oriented -- results-focused with strong performance culture
- Stable -- traditional, stable, strong processes