Job Details
Customer Service-Distribution
- Customer Service-Distribution
**Customer Service-Distribution**
**042-2021**
Detroit, MI
19 January
Full Time
PVS Nolwood Chemicals, Inc., one of the Midwests leading chemical distributors, seeks a full-time Customer Service Representative. We are seeking a candidate who enjoys the profession of serving customers, has exceptional communication skills and is professional, upbeat, team oriented, and responsive.
Key responsibilities may include, but are not limited to:
* Provide customer service and support from receiving customers order to shipment follow-up and complaint handling within required timeline and highest level of accuracy
* Working in tandem with the sales staff to ensure perfect service
* Timely fulfillment of customer requests
* Coordinating production, delivery and purchasing schedules with sales order delivery requirements
* Record customer service issues, coordinate the investigation with relevant parties and provide root cause, corrective and preventive actions to customer in some cases.
* Price verification and quote maintenance
* Continuous process improvement
Qualifications
* Some college or at least 2 years of relevant working experience in Customer Service is highly preferred.
* Excellent oral and written communication skills.
* Excellent interpersonal skills and teamwork spirit.
* Strong analytical and problem-solving skills, quick in learning, and able to work under pressure.
* Above average math, spelling, and problem solving skills
* Must be able to handle multiple tasks at one time
* Must be very detail oriented and extremely accurate
* Must work well as part of a team and a desire to be a positive and friendly service provider
* Must be punctual with excellent attendance.
* Must have good memory skills
* Must be flexible and able to work in an environment where change is the norm and accept other jobs being assigned according to Customer Service Team objectives
* Working knowledge of computers. Microsoft Office software preferred.
**Equal Employment Opportunity Statement**
PVS values diversity and is committed to upholding the laws and regulations published by the Equal Employment Opportunity Commission. As an equal opportunity employer, PVS makes all employment-related decisions based upon qualifications, merit and business needs.
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