Job Details
Are you looking for a rewarding leadership opportunity and have previous experience as a front desk agent? Were hiring a hotel front office manager to lead our already fantastic team. Youll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. Applicants should have experience in the hospitality industry, demonstrate a commitment to customer service, and come to work with a positive attitude. If you have management skills and enjoy providing excellent customer service, apply today!
Hilton experience preferred.
Responsibilities:
Lead operations at the front desk and make sure guests have an exceptional stay
Hold responsibility for the front desk budget and order any necessary office supplies
Gather financial information and generate occupancy reports for the general manager
Supervise current front desk staff and hire and train new staff to make sure theyre providing excellent customer service and implementing hotel policies
Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
Qualifications:
High school diploma or equivalent certification required (GED)
Prior hospitality experience of 1 year is required for this position
Over 2 years of experience in office management in the hospitality industry as a front desk supervisor or similar position
Experience with MS office and bookkeeping skills desired
Showcase exceptional multitasking, communication, and management skills
Hilton experience
About Company:
As one of the top hotels in the fashionable Uptown Charlotte area, the DoubleTree Charlotte City Center offers an ideal location just eight miles from Charlotte Douglas Airport (CLT). Adjacent to the Spectrum Center, the property makes it easy to catch a concert or sporting event. It also provides close proximity to Bank of America Stadium, home of the NFL Carolina Panthers, Truist Center, and the Charlotte Convention Center. A twelve-million-dollar renovation enhances the propertys rank as one of the most sought-after hotels in the area. Guests can now look forward to fully redesigned accommodations, the sky-high Rooftop 230 event venue, and a remodeled lobby now featuring a marketplace and full-service caf. Previously existing top-notch amenities include an award-winning Italian eatery, forchetta, meeting and event spaces that can accommodate up to 450 guests, and complimentary high-speed wireless Internet access