Job Details
* Help determine and obtain heavy duty parts for customers as requested by phone or in person. Suggest sale of related parts for full service.
* Locate and obtain ordered part for customer from central warehouse or branch.
* Determine sales price for customers for each sale in accordance with company procedure.
* Handle warranty or defective parts for customers in accordance with company procedure.
* Write up approved charge sale in accordance with company procedure
* Special order parts on an emergency basis when necessary and appropriate.
* Process approved credits for customer when merchandise is returned.
* Maintain confidentiality of pricing lists and structures as required by company procedure.
* Answer customers questions about products, prices, availability, and product features.
* Provide customers with product catalogs.
* Utilize non-selling, non-servicing time by studying catalogs, reviewing price sheets, bulletins, changes, additions, and deletions.
* Ensure that counter parts area is clean and in order. Ensure that display areas encourage sales.
* Ensure that product catalogs are current. Discard old ones and replace with new ones.
* *Oral Expression**:* The ability to communicate information and ideas in speaking so others will understand.
* *Oral Comprehension**:* The ability to understand information and ideas presented through spoken words and sentences.
* *Written Comprehension**:* The ability to understand information and ideas presented in writing.
* *Written Expression**:* The ability to communicate information and ideas in writing so others will understand.
* High School Diploma (or GED or High School Equivalence Certificate)
* Intermediate to advanced knowledge level of Windows XP (excel, word and outlook)