Chat Agent- Dealership Development- Fully Remote!

Job Details

Dealership Business Development Center Chat Advisor

ROLE SYNOPSIS

Associates utilize exceptional customer service, marketing, and sales techniques to support dealership operations and increase revenue.

This role will be supporting an expansive network of international dealership clients to deliver an exceptional customer experience while building lasting relationships between the customer and dealership. A typical day would include answering product questions, discussing financial concerns, scheduling appointments, or responding to a frustrated customer while taking ownership of each situation and offering a personalized, value-driven solution. The overnight shift advisor in particular is expected to manage and be available for a wide variance in chat volume, as well as to operate relatively independently.

KEY RESPONSIBILITIES/ACCOUNTABILITIES
Represent dealerships across the national and Canadian market via webchat and various digital communication mediums
Convert in-market vehicle sales and service customers to dealership leads, while meeting department Key Performance Indicators (KPIs) and goals
Serve as an expert in the product line, promotions, and dealership operations

JOB EXPECTATIONS
Utilize web chat software to provide consultative assistance to customers with their vehicle sales and/or service needs
Continuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer, making their dealership experience better
Be a goodwill ambassador for *** by courteous treatment of all customers
Promote sales and lead captures for the client by accurately and enthusiastically responding to customer questions about products, features, benefits, incentives, and promotions
Effectively build rapport with customers, dealers and all team members
Participate in any required training to maintain the technical knowledge and skills necessary to perform the job above the standard required
Effectively and accurately document customer interaction
Efficiently manage concurrent activities
Ability to operate independently when required

REQUIRED QUALIFICATIONS
1-2 years of experience in Customer Service related profession
Experience working overnights preferred
Journalism/Creative Writing experience preferred
Strong computer navigation and typing proficiency
Strong reading comprehension and written communication and skills
A positive self-starter with a strong work ethic
Ability to meet deadlines
Strong organizational skills
Excellent interpersonal skills
Strong attention to detail
Engagement in team activities
Punctuality
Willingness to learn and adapt

REQUIRED EDUCATION
Bachelor's degree is required for the overnight position

 Conexess

 05/01/2024

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