Job Details
Front Desk Associate - Pet Resort
Description *We are Destination Pet, a nationwide company founded in 2016 by a team of professionals who have more than a century of combined experience and innovation in the pet services industry. These services include everything from day care to boarding, training to grooming, and home care to veterinary care.*
*We are looking for a Receptionist to Join Our Pack at Sparta Pet Palazzo in Plano, TX! Apply today for immediate consideration.*
**REPORTS TO:** General Manager
***Core Responsibilities*****:**
* Supports Mission, Vision and Values of Destination Pet.
* Sells the services and products of the facility to prospective customers.
* Tours prospective clients and visitors through the facility.
* Answers the telephone, receives and provides appropriate information according to established procedures.
* Welcomes clients and pet guests and ensures pet guests have the proper up-to-date vaccination records.
* Responsible for cash management including accepting cash, check and credit card payments for services and for end-of-day cash drawer balance.
* Explains company and facility policies to customers in a positive manner.
* Responds to customer complaints in a professional, courteous manner and acts to satisfactorily resolve the problem; elevates to supervisor as needed.
* Escorts pet guests to/from their enclosure and provides water as needed.
* Operates the Point-of-Sale system.
* Responsible for maintaining the appearance and cleanliness of the lobby and other public areas.
* Completes all required training and attends training sessions as needed/assigned.
* Treats customers, guests, visitors and co-workers in a professional, courteous manner.
* Assists other associates as needed.
* Performs other duties as assigned.
**REQUIREMENTS:**
***Expertise & Experience:***
* Minimum of 1-year experience in a customer service role or retail sales experience.
* Must have ability to resolve problems quickly and professionally.
* Must have strong communication and interpersonal skills.
* Customer Service experience a plus.
* Must have excellent telephone skills.
* Must be able to utilize a multi-line phone system and work on a computer system.
* Displays a professional manner at all times.
***Physical:***
* Must be able to work evenings, weekends and holidays.
* Must frequently lift 40 pounds.
* Must be able to be on feet eight hours per day.
* Must be able to stand, walk and climb stairs frequently.
* Must be able to handle dogs on leashes.
* Must be able to work in an environment with exposure to disinfectant/sanitation