Job Details
We are seeking a driven phone customer service agentto join our team!
**What Were Looking For**
Our brand new Lexus store is looking for ambitious, goal oriented individuals to join our team. No automotive experience required, but a plus. Call Center, Customer Service, and Retail Sales professionals looking for an opportunity to grow and develop your career apply here!
**What We Offer:**
* 401K
* Paid Vacation
* Health and Dental Insurance
* Life Insurance
* Short and Long term disability
**Everyday Learning** - We are committed to our associates being in a role that is developmental, challenging, and personally fulfilling. This means that you might take on challenges you may not feel ready for, but have the full support of your manager and the Leadership Team to try, fail, learn, and try again. This makes development a core part of working at Lexus of Wesley Chapel and not something people only think about a couple of times a year.
**Flexible Scheduling App** - We respect and trust our associates. We value your time in the workplace, and outside of it. Greater freedom means happier associates. Happier Associates create unforgettable customer experiences. Through our scheduling app, sign up for the times you want to work. Well figure out the rest!
**Gym Membership** - We want every associate to come to work with a healthy mind and a healthy body. Thats why we reimburse 100% of membership fees to the Wellness Center at Florida Hospital Wesley Chapel.
**Responsibilities:**
* Manage a high volume of customer inquiries by phone, email, text, and chat
* Be available to respond to all inquiries in a professional, well-spoken manner
* Be a liaison between customers and the Sales department
* Assist in implementing customer campaigns and marketing projects
* Must be comfortable with computers programs and smart devices
* Assist in generating reports and logs
* Conceptualize and understand the psychology of internet customers and work with them accordingly to set an appointment for a proper vehicle demonstration
* Check email and voicemail frequently and respond to inquiries immediately
* Deliver inquiries/messages intended for other sales personnel and departments promptly
**Requirements:**
* Call center experience a plus
* Bilingual a plus
* Dealership experience preferred but not required
* Excellent phone, organizational, written, and oral skills
* Ability to instantly build rapport with clients with a friendly but professional demeanor
* Ability to follow instructions from the Concierge Director
* Must have a valid drivers license
* Positive Attitude
* Good verbal and written communication skills
* Self-motivation and self-sufficient
* Proficiency with Microsoft Word, Excel, and Outlook
* Drive to succeed customer expectations
*Sales, Automotive, Auto Sales, Automotive Sales, Sales Representative, Sales Consultant, Sales Associate, Sales Executive, Sales Representative, Sales Rep, Sales Person, Customer Service, Retail Sales, Car Sales, New Car Sales, Experienced, Experienced Sales, Call Center, BDC, Business Development, Coordinator, Account Specialist*
**Apply for Customer Care Center Agent (Phone)**
First name Last name Email address Phone number I would like to receive updates about my application via SMS Address City State/Province Zip/Postal Code Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter (optional) 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE optional Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Desired compensation Signature and Verification
I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.
Full Name Date: 1/14/2022