Job Details
Location : Street
Remote
Job Location
US-NC-Winston-Salem Remote
Pos. Category
Customer Service
Location Zip
**Overview**
HanesBrands Inc. is a global company with more than 60,000 associates in 47 countries, all working together to create the worlds best apparel to include iconic brands such as Champion, Hanes, Bali, Bonds, and many more. We offer enormous opportunities for creative thinkers, for people with a passion for consumers, and for people who think like business owners. Were building a truly inclusive culture, where people of different backgrounds, races, cultures and experiences come together to make us stronger. We are a sustainable company committed to making a positive difference in our communities and around the world.
The Account Coordinator I (ACI) is accountable for delivering superior customer care to execute all inbound/outbound customer interfaces and managing the order process for assigned accounts. This includes, but is not limited to, database setup, approving, verifying, entering, and monitoring the status of orders for all assigned accounts. The ACI demonstrates excellent problem solving skills and is responsible for prompt and effective handling of internal and external customer inquiries. The ACI will ensure the accuracy of order to cash (price, terms, allowances, and other legally binding aspects). Meets strict deadlines and works under pressure in this position. Possesses a high level of customer interaction and works directly with sales to understand the execution of all programs.
**Responsibilities**
* Actively interface with internal (CMG, Marketing, EDM, SAP Team, IT, Credit, EDI, DCs, Logistics, Customer Ops) and external customers to resolve service related issues for assigned accounts and provide all other appropriate information and reports.
* Intimate knowledge of all applicable order processing systems:
+ AS400 and SAP
* Working knowledge of the following applicable systems:
+ EDI
+ Data Warehouse
+ Microsoft Office
+ DC Warehouse Management Systems
+ SeeChange
+ Master Data
+ VMI
* Manage order bank and resolve all applicable issues to meet order dates; issues include pricing, promotion, material set up, terms, inappropriate volumes on orders, addition of reason codes, VAS, direct ships, etc.).
* Locate and resolve inventory issues when demand is over availability.
* Locate inventory and recommend inventory moves.
* Track orders from the DC to the customers using carrier websites.
* Execute all applicable reports to manage accounts and perform queries.
* Where applicable, track inventory and provide direction to DCs.
* Seek out when/where to do product substitutions.
* Working knowledge of Routing and Vendor guides.
* Understand, monitor, and insure compliance to all policies, procedures and audit requirements, both customers and HBIs.
* Conduct necessary research to understand and resolve customer charge-backs.
* Where applicable, act as liaison between DCs, freight forwarders, and customers.
* Positive influence on both internal and external customers as well as a Guardian of the business.
* Provide input for all process improvements and support team building initiatives.
* Participate in cross functional teams and provide customer/order management expertise.
* Manage return and credit requests.
* Some travel and weekend work required.
* Manage any other administrative functions for the department as deemed necessary by management to support the department as a whole.
**Qualifications**
* High School Diploma
* Occasional travel
* Minimum of 1 year of customer service experience.
* Prior distribution, credit, logistics, or supply chain experience a plus.
* Excellent written and verbal communication skills.
* Proven attention to detail, very good written and oral communication skills, systems acumen.
* Ability to grasp numerous processes/systems.
* Little/no assistance in follow up and reporting.
* Little/no assistance needed in problem solving and in gathering/analyzing facts.
* Little/no assistance needed in making decisions and determining the appropriate time to make a decision or seek guidance.
* Demonstrates a sense of urgency.
* Manages multiple priorities and deadlines.
* Understands priorities and factors them into the day-to-day details of the job.
* OK with taking some risk and knows when OK to step outside boundaries.
* Can follow scripts for system testing.
* Develops strong network of resources and contacts at various levels/departments with little guidance/direction.
* Actively seeks feedback from others and strives to modify behavior non-defensively.
* Consistently calm and even tempered in high pressure situations.
* Understands how their plans, actions, and decisions impact the business.
* Offers solutions for long-term and short-term resolutions.
To qualify, applicants must be legally authorized to work in the United States and should not require now, or in the future, sponsorship for employment visa status.
EOE/AA: Minorities/Females/Veterans/Disabled.
Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly:
Telephone: 877.###.####
Email: ...@hanes.com