Job Details
**Announcement Number** va-21-054 **Department** Lodging/Hospitality **Location** Florida **Position Status** Flex **Salary** 12.92 - Hourly **INTRODUCTION** Navy Gateway Inns & Suites (NGIS) is a Non-Appropriated Fund Instrumentality (NAFI) of the Department of the Navy (DON) that provides professionally managed business-based lodging for a mobile defense community. The NGIS program provides services, amenities and accommodations that are similar to those provided by quality, commercial hotels. This position is located at the NavyGateway Inns &Suites operation at NAS Key West. The purpose of this position is to provide quality and efficient housekeeping services to guests or guest areas while maintaining the highest level of customer service. **MAJOR DUTIES AND RESPONSIBILITIES** Duties include but are not limited to:
* Performs varying degrees of complexity in cleaning processes. Demonstrates proficiency related to daily service, check-out, deep cleaning, and special project cleaning assignments based on Lodging program cleaning standards.
* Vacuums, sweeps, and mops floors; dusts, polishes, cleans, and moves furniture.
* Removes trash, places in dumpsters, and replaces liners.
* Places proper number of amenities in room to include consumables/non-consumables, linen, kitchen, and bathroom.
* Removes and replaces bed linen, inspects mattresses and pull-out sofas, and moves/re-positions beds upon guest checkout, weekly, or at a guests request.
* Cleans walls, doors, ceilings, stand-up/ceiling fans, light fixtures, exterior of air vents, windows, sills, tracks, blinds and curtains.
* Cleans coffee makers, ice buckets, beverage kits, refrigerators, stove tops, cookware, utensils, cutlery, cups/glasses, plates, sinks, counters, ovens, ranges, cupboards, drawers, and microwaves to include proper programming of its respective clock/time.
* Ensures dishwashers are clean and in working condition.
* Cleans vanities, mirrors, hardware, cabinets/shelving, toilets, bath tubs/shower stalls, tile, and bathroom exhaust fans. Replaces bathroom terry and linens to include shower curtains.
* Cleans irons, removes excess water and replaces as necessary, cleans ironing boards and replaces covers as necessary, cleans and ensures proper functionality of luggage racks and ensures proper numbers of clean male/female hangers are available in closets.
* Cleans washers and dryers and ensures machines are operational.
* Ensures in-room guest directories are clean and organized, TVs are clean and programmed to proper channel and volume, alarm clocks are properly programmed with back-up battery and inroom phones are clean, properly programmed, and in working condition.
* Cleans common area spaces to include vending rooms and ice machines, laundry rooms, elevators, break rooms, walkways, corridors, stairwells, office spaces, lounges, storerooms and storage spaces.
* Performs deep cleaning as required by program standards (e.g. on a scheduled basis and upon check-out of guests in pet friendly rooms and in rooms that had an ADA service animal), which includes, but is not limited to: defrosting the refrigerator, cleaning windows (inside and out), replacing and/or cleaning drapes, moving furniture and cleaning normally hidden areas, carpet cleaning (shampoo and/or spot treatment), cleaning walls/woodwork, and other such tasks.
* Counts, sorts, inspects, and prepares linen for operational use.
* Applies Blood Borne Pathogen criteria to determine potential safety concerns related to contaminated linens and applies appropriate NGIS protocols during daily service activity.
* Completes maintenance requests for items broken, defective, or in need of replacing.
* Performs basic, routine maintenance on vacuum cleaners by cleaning all areas and replacing filters as necessary.
* Maintains the cleanliness, inventory, and organization of housekeeping carts and linen carts.
* Reports any damages or valuables (e.g. large amounts of cash, jewelry, or confidential/sensitive information) left out in the open by guests to the Supervisor.
* Reports any activity that appears unsafe, illegal, or suspicious to the Supervisor.
* Interacts professionally with guests and other team members, displays a positive attitude, utilizes effective communication skills, and assists guests to include answering questions concerning hotel facilities and provides information about on base and local attractions.
* Communicates with the front desk when identifying lost and found items by annotating all relevant information to facilitate retrieval of the item for that specific guest.
* Maintains key control for assigned key and reports any issues immediately to the Supervisor.
**CONTROL OVER THE POSITION** Works under direct supervision of the Housekeeping Manager. Supervisor provides daily assignments and continuous guidance by indicating generally what is to be done, the limitation, quantity, and the priority or deadline of assigned work tasks. Recurring assignments are carried out independently without specific instructions. Situations involving unfamiliar problems not covered by instructions are referred to the supervisor for resolution. Fully certified staff perform assignments independently with some instruction by the supervisor. Completed assignments are reviewed to ensure work practices, techniques, records, and other functions are technically accurate and in compliance with instructions. **SKILL AND KNOWLEDGE**
* Knowledge of cleaning procedures and proper use of cleaning equipment and approved cleaning chemicals, including familiarity with applicable Safety Data Sheets (SDS).
* Knowledge of NGIS program standards.
* Knowledge of how to operate all in-room appliances (e.g., coffee maker, television, clock radio, telephone, etc.).
* Ability to utilize Property Management System (PMS) software to update room status using the in-room telephone system.
* Ability to accurately complete daily room status reports and housekeeping assignment sheets.
* Ability to interpret, execute, and document cleaning actions in accordance with NGIS Housekeeping Manual and program policy guidance.
* Ability to apply knowledge of general cleaning procedures to complete housekeeping tasks.
* Ability to safely and properly use common hand and powered tools.
* Ability to apply sound judgment to schedule and prioritize work assignments in order to honor requests for No Service/Do-Not-Disturb while adhering to program standards for in person service follow-up and cleaning frequencies.
* Ability to navigate web-based Learning Managed System (LMS) and use associated software to complete online and e-learning training.
* Ability to communicate clearly and effectively in English, both verbally and in writing with management, staff and guests.
**PHYSICAL EFFORT** This position is required to do considerable standing, bending, kneeling, walking, pushing, pulling, lifting, stretching and climbing. Must have ability to perform moderately strenuous physical labor as unassisted lifting, moving and carrying of supplies and equipment weighing up to 45 pounds is required. Assisted lifting, moving and carrying in excess of 45 pounds may be required. May be required to climb/descend stairs and properly placed stepladders. **WORKING CONDITIONS** Work is primarily performed indoors in areas that normally have adequate heat, light, and ventilation. Some facilities will require exposure to outdoors, as access to some rooms is from the outside, resulting in exposure to nature and weather conditions. The incumbent may be exposed to dirt, disagreeable odors, and skin/eye irritants from strong cleaning solutions used in household cleaners. Personal Protective Equipment (PPE) is provided and required to be utilized for safety reasons. **OTHER REQUIREMENTS** As required by Executive Order 14043, Federal employees are required to be fully vaccinated against COVID-19 regardless of the