Job Details
Event Staff - Hostess/Cashier
Afropolitan Cities
30
|
On-Site
Temporary-Intermediate
Job Description
Event hostesses at Afropolitan Cities (AC) are considered to be guest connoisseurs and Afropolitan Cities ambassadors because hostesses are responsible for proving excellent reception for AC guests in a manner that leaves a lasting impression about the AC brand. The core responsibilities include: Performing various activities to seamlessly check-in guests such as Checking-in pre-registered guests using Eventbrite app on phone and/or tablet. Processing cash and credit card transactions on phone and/or tablet Directing and aiding walk-in guests to complete text signup on their phones Performing various activities for express check-in for VIP clients Tracking and recording traffic flow using clickers, Eventbrite app and/or wristbands Providing customer and concierge services to ensure 100% customer satisfaction Attending team meetings, providing feedback and brainstorming with management to develop new solutions to improve check-in process Perform various promotional activities e.g. Guest giveaways Promotional material distribution, etc. Reading all AC mission and core values in addition to event and venue documents in order to prepare for customer inquiries. Core Qualifications and Job Requirements 21 or older. Has Bachelors degree at the minimum Must be able to resolve customer issues and communicate major problems to management. Must demonstrate the ability to work under pressure and maintain a professional demeanor. Must possess a service oriented attitude towards all guests and employees. Must be comfortable dealing with a diverse group of people with a variety of needs including complaints and non-cooperative guest in a professional manner. Must be comfortable explaining rules or guidelines to guests. Must be willing to work in the evening. Must be able to speak clearly and listen attentively to teammates and guests, occasionally in a loud environment. Must be tech savvy and quick to adapt to new mobile applications. Must have a cell phone (smart phone) to use on the day of the event. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. But, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.