Job Details
About Us
Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions and to turn those passions into thriving careers that improve our world.
Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.
Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia where we pride ourselves in the USG Statement of Core Values - Integrity, Excellence, Accountability, and Respect. These values form and guide the daily work of our institution.
CSU's core values - Excellence, Creativity, Engagement, Sustainability, Inclusion, and Servant Leadership make us an institution like no other. Each year, we enroll more than 7,000 students from the Southeast, across the nation, and around the world. Many programs at Columbus State rank high for affordability and value. The university strives to provide all students with an exceptional education that's accessible, affordable, and creative to the core.
Job Summary
The CSU Computer Help Desk provides technical support to CSU users as they utilize technology to further the University's mission. We are looking for students who are friendly, helpful, and willing to learn with excellent verbal and written communication skills. This is a customer service position that will provide courteous, prompt, and accurate technical assistance to CSU faculty, staff, and students in person and via telephone and email. These students can also assist with going out on classroom calls as well.
Responsibilities
This position will assist students with logging into UITS supported student accounts; assist students in using lab equipment, to include, computers, scanners, print release stations, and printers; assist students in the usage of general lab software; enforce all UITS computer lab rules; troubleshoot technical issues with mobile devices and computers; and all other related duties as assigned. This does not exclude helping students with writing techniques and etiquette.
Required Qualifications
Minimum qualifications include a 2.5 GPA and excellent verbal and written communication skills.
Preferred Qualifications
Customer service and technical experience is preferred.
Proposed Salary
The salary is commensurate with education and experience. This position will work up to 25 hours per week.
Required Documents to Attach
* Resume
* Cover Letter
Contact Information
If you have any questions, please contact the Human Resources Office at 706-###-#### or e-mail to ...@columbusstate.edu.
Conditions of Employment
All selected candidates are required to submit and successfully pass a background investigation to include reference checks and verification of academic credentials (if applicable). Other additional requirements may be required based upon specific position duties:
* A credit check completed for Positions of Trust and or approved departmental Purchase Card usage;
* Pre-employment drug testing for positions with high-risk responsibilities;
* Motor vehicle reports are required for positions that are required to drive a Columbus State University fleet vehicle or other vehicle designated as a fleet vehicle.
* Applicants for positions of trust may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. *
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Additionally, all members of the USG community must adhere to the USG Statement of Core Values must also be aware of and comply with the Board of Regents policies on Freedom of Expression and Academic Freedom.
To be considered for a Student Assistant position, the applicant must be a current Columbus State University student, taking at least six (6) credit hour courses per semester. "INDEED2019job" "INDEED2019job"
Equal Employment Opportunity
Columbus State University is proud to be an equal employment, equal access, and equal educational opportunity institution. It is the policy of our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws.