Customer Service and Parts Specialist

Job Details

Responsibilities and Duties

• Promotes and sells products and/or services to meet customer needs
• Handles customer needs for the entire transactional process - looking up parts, pulling parts, selling parts, loading out parts
• Responsible for the entire inventory process with Non-Deere parts - receipting the parts under the price specified from the vendor
• Supplies Service Technicians with parts as required
• Assists with preparing and maintaining merchandise displays
• Verifies receipting-in of shipments and assists with placing Machine Down and Stock Orders in their proper inventory locations
• Follows up on shortages and expedites issues by reporting to the Warehouse Manager/Parts Manager - Does not act on the shortages
• Listens and records potential customer needs or sales/service leads
• Will assist in the auditing of customer orders in the customer bins - through making the > 14 day warning call
• Regularly stocks showroom - as needed
• Assists in keeping the parts department clean and orderly

Experience, Skills, and Knowledge

• Must always be respectful and diligent when representing Western Equipment
• Basic data entry and keyboarding skills
• Basic parts and machinery knowledge
• Ability to work in a team environment
• Ability to lift items weighing up to 75 lbs
• High School diploma or equivalent experience
• Fork lift license preferred

**This is a safety sensitive position

 Western Equipment

 05/01/2024

 Guymon,OK / Hooker,OK / Goodwell,OK / Hardesty,OK / Texhoma,TX / Texhoma,OK / Tyrone,OK / Adams,OK / Balko,OK / Stratford,TX / Boise City,OK