Job Details
**Inbound Customer Service Representative - Orlando, FL (Work from Home)**
** Inbound Customer Service Representative - Orlando, FL (Work from Home)**
* Central Location, Orlando, Florida, United States, 32821
* Customer Service - General
* Full Time
* Wyndham Destinations
**Put the World on Vacation**
At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the worlds largest vacation ownership company and part of Travel + Leisure Co., were shaping the future of the travel industry.
**Wyndham Destinations** is currently seeking qualified candidates for the position of **Inbound Customer Service Representatives/Contact Center Representative** at our inbound call center in Orlando, FL for our class which will start on **April 11, 2022.**
Wyndham Consumer Finance is the finance organization that performs lending and servicing operations for Wyndham Destinations. We offer innovative financing of lifetime vacations, delivering best-in-class servicing, and generate exceptional value in an environment where associates can thrive and excel.
Our team is looking for candidates with strong customer service experience. The Inbound Contact Center Representative is responsible for responding to owner inquiries regarding the financial status of their accounts as well as take payments on accountings while providing excellent customer service and answering 70% of calls within 60 seconds. Each team member plays an integral part in achieving the department goals.
**Minimum Qualifications:**
* High school diploma or G.E.D. equivalent
* Two years customer service experience
* Working knowledge of Microsoft Word and Excel
* Good math aptitude and ability to type 30 wpm
* Must be willing to work any schedule during the following operating hours: **(a 40hr. a week schedule will be assigned within the listed days/hours below)**
+ Monday through Friday 8:00 am to 8:00 pm
+ Saturday and Sunday 9:00 am to 6:00 pm.
**Preferred Qualifications:**
* Some college education
* Two years call center and financial experience
**Work from Home Requirements:**
***Must live within an hour drive from our corporate office*** **Wyndham Destinations Corporate Headquarters located at 6277 Sea Harbor Drive, Orlando, FL 32821.**
The Internet Service Provider (ISP) must provide the following:
* Dedicated high speed internet connection (DSL or Cable only):
* Minimum of 10 Mbps Download
* Minimum of 2 Mbps Upload
* <80 ms Latency/Jitter/Ping
High Speed Modem:
* Contain at least 1 Local Area Network (LAN) Fast Ethernet port (i.e. 100 Mbs or greater)
* Must be configured to provide a secure class private Home Network IP address via DHCP to any device connected into the modem LAN port(s)
Office:
* Must be a dedicated & private room away from general living space
* Free from noise and distractions
* Suitable office furniture
**A Place for Everyone**
Hospitality is at the heart of all we do at Travel + Leisure Co., including how we treat each member of our growing community. Here, youll find a team thats inclusive, values diversity, and is built on a foundational respect for people from all over the world.
We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ...@wyn.com, including the title and the location of the position for which you are applying.
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