Hotel Night Auditor


Job Details

Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Connect with the housekeeping department to ensure guest accommodations are ready
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Field customer complaints when necessary

Qualifications

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Working knowledge of Microsoft Office and reservation management systems
Comfortable taking telephone calls and mitigating stressful situations
Must have graduated high school, received a GED or equivalent
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred





 Hotel Lotus Stadium

 04/18/2024

 Kansas City,MO