Job Details
**Customer Service Representative**
**$43,000 a year**
**Job responsibilities**
* Handle inbound service calls from clients and prospective passengers
* Identify caller needs and resolve conflict to achieve the highest level of customer satisfaction
* Make outbound calls and provide additional information as needed
* Provide technical assistance to callers as needed
* Effectively communicate policies and procedures
* Maintain individual and team service quality goals
* Provide assistance to guests in regards to change requests, itinerary or cruise inquiries, taking payments and other service needs directly related to a booking or customer profile
* Maintain individual service quality goals, and adhere to the Call Center matrix for improved customer satisfaction results
* Ensure accurate and timely service and respond quickly and proactively to customer requests
* Maintain customer records in company CRM tool
**Requirements**
* Previous call center experience (min. 1 year preferred)
* Strong customer service skills
* Excellent verbal and written communication skills
* Proven ability to provide clients with a first call resolution
* Ability to develop strong client relationships and adjust as needed for each customer
* General knowledge of world geography
**Compensation & Benefits**
* Excellent Medical, Dental, Vision, Life and Disability Insurance benefits at a highly subsidized rate
* 401(k) with company annual match
* Transportation reimbursement
* Paid training
* Paid vacation
* Paid holidays
* Opportunity to take a free and/or discounted Viking cruise
* Other travel discounts through IATA
* Discounted theater, theme park and movie tickets
* Employee wellness program
* Gym membership benefits
**About Viking**
Viking was founded in 1997 and offers destination-focused journeys on rivers, oceans and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests the thinking persons cruise in contrast to mainstream cruises. In its first five years of operation, Viking has been rated the #1 ocean cruise line in *Travel + Leisure*s 2016, 2017, 2018, 2019 and 2020 Worlds Best Awards.
**This position is an IN THE OFFICE position. Work remotely temporarily due to COVID-19. You will be required to work in the office once we can safely reopen.**
**#LI-DNI**