Job Details
As a Catering Specialist, you are the "owner" of all things catering within your restaurant. This includes coordinating successful order preparation, set up and delivery, recruiting, hiring, training and scheduling delivery drivers, partnering with
your RM and RCSM to build catering sales from the restaurant level, and
administrating all client contact.
Your Role as a Catering Specialist
Additionally, you should have:
Knowledge of catering menu and rewards
Passion for our food and offerings
A "Customer first" attitude
Be a leader within the restaurant, representing the six elements of success
Proficiency in computer skills
Qualifications
Completion of Team Lead training
Must have a Vehicle.
Must be 18 years or older.
Delivery Driver Agreement signed and on file with Driver's license, and proof of insurance
Full time/day and nighttime availability
Prior experience in a management and/or customer facing role
Adheres to uniform standards
Daily Responsibilities
Beginning of Shift:
Verify computer/email and Monkey Media have been checked and all orders for the
day have been printed.
Review food preparation needs with cook and/or team members and Manager
Double check any pre staged paper products, completing if needed, and setting up
any new orders
Review the day's delivery schedule with Manager on Duty and delivery drivers
(including confirmation with Deliver That if applicable)
Mid Shift:
Assist in preparation and packaging of orders
Validate orders are complete, using a highlighter to double check all items to be
included in order with the prep sheet.
Manage deployment of delivery drivers, and the pickup of any pickup orders
Assist with deliveries as needed, riding along with driver for all orders over 75 guests
End of Shift:
Verify all orders for next day have been printed
Complete Pre-calls/Confirmations for all next day orders
Complete Post-calls/Follow Ups for all previous day orders
Set up pre staged paper products for all next day orders
Review food prep needs with RM and cook for next day orders
Review delivery schedule with RM and drivers for next day orders, calling in additional
drivers and requesting drivers with Deliver That if applicable.
Weekly Responsibilities
Partner with RM in recruiting and hiring delivery drivers as needed. CS to conduct.
initial new driver interview, RM to conduct second interview and make final decision.
Coordinate orientation and training for all new delivery drivers
Minimum 1 ride along per driver on delivery per week, evaluating presentation and
drivers conduct during delivery.
Submitting pre and post call tracker to DM weekly
Minimum 3 chip chats or marketing blitzes per week, submitting business cards to
RCSM and conducting follow up emails and/or calls to new prospects.
Collection of business cards from Fishbowl on Fridays
General communication to restaurant team of all catering initiatives and updates
Resolution of all Catering Customer related VOG and guest concerns