Job Details
Customer Experience Advocate Glen Allen, VA Full Time * Current Schedule is 4 10s (4 Days a Week 10 hrs a Day)
* We are Closed on Sundays
* Top performing Business Development Center in the entire nation
* Awarded Dealer of The Year by Time Magazine
* Voted Best Place to Work by the Richmond Times Dispatch based on employee feedback
* Family-owned organization that promotes within. For example, 8 out of the 18 current managers started at an entry-level position and have moved up.
* On-site training that includes phone skills and product knowledge
* Medical, dental, and vision healthcare programs
* 401k program with company matching
* Annual employee outings to include family members
* Holiday gift cards are given to all employees
* During the peak of Covid, not a single employee was let go. Not to mention, the owner helped the employees get through those hard times as much as possible.
* Discounts on vehicles, parts, and service
* Strong support from Management and the Sales Force
* Richmond Ford is a sponsor for the Childrens Hospital of Richmond, Walk to End Alzheimers, Susan G. Komen, and MADD
* Current Business Development Manager started as a Business Development Representative
* 4-year degree or hospitality experience preferred (hotel, restaurant workers, recent graduates, we are looking for you!)
* Committed to customer service and satisfaction
* Enthusiastic work ethic
* Team Player
* Attention to detail and ability to multi-task
* Professional in personal appearance and attitude
* Excellent oral and written communication skills with the ability to read and comprehend instructions and information
* Available for full-time employment including evenings and weekends
* Authorized to work in the USA
* Must perform duties and responsibilities in a safe manner
* Must have high school diploma or equivalent
* Able to pass background checks, drug testing, and have a valid, clean Virginia drivers license
* Very low turnover
* Working in the BDC department at Richmond Ford is all about taking care of the customer. We are first and foremost, customer advocates. We do everything in our power to ensure the customer is taken care of throughout their entire experience.
* Not only will you be able to help each customer, but you will build rapport and create long-lasting relationships.
**Apply for Customer Experience Advocate**
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