Job Details
Overview:
Careers close to home and your heart
Since our founding in 1997, weve been making long-term care better for our residents and more rewarding for our team members. Were a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoors Top 100 Best Companies to Work. If youre looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy.
Responsibilities:
Enters incoming orders for pharmacy services. Informs customers of the receipt, pricing, shipping dates and delays of orders. Answers and responds to customer
inquiries.
Hours - 1st Shift, 40 hours.
Duties
1. Enters customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased into the order entry system.
2. Verifies and enters physician information into the system.
3. Enters new medication orders and enters refills.
4. Sorts, correlates and distributes copies obtained from fax machines.
5. Receives and responds to customer complaints and/or issues. Forwards escalated concerns to the Order Entry Supervisor.
6. Reviews and verifies customer and order information for correctness, checking it against previously obtained information as necessary.
7. Assists specified departments in the preparation and shipment of orders to designated locations.
8. Checks inventory records to determine availability of requested merchandise.
9. Reviews orders for completeness according to reporting procedures and forwards incomplete orders for further processing.
10. Meets Expectations of Excellence for position.
11. Supports facilities, departmental goals and the overall objectives of the Company.
12. Complies with all laws, regulations and standards of ethical conduct.
13. Performs all job duties with a friendly positive and team-oriented approach.
14. Complies with all Company policies, procedures, rules and standards.
Qualifications:
Requirements:
- Proficient math skills
- Computer knowledge
- Customer service skills
- Telephone etiquette skills
- Able to sit for long periods of time
- Available to work overtime
- Available to work holidays and weekends
- Knowledge of medical language and abbreviations
- Detail oriented
- High school diploma or GED
*CB103