Senior Product Manager - Cloud Reliability, RAS

Job Description

Zscaler s Zero Trust Exchange is a mission critical platform for thousands of enterprises given its role in enabling secure access to both internet/SaaS and private applications. Due to the inline nature of our service, the criticality of Cloud Resilience/RAS (Reliability, Availability and Scalability) of our cloud platform cannot be overestimated.

We are looking for a hands-on PM to join the team responsible for Cloud Resilience/RAS of Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA). This is an extremely unique and highly visible role in which the candidate will drive cross-functional and cross-product high impact initiatives critical for the resilient growth of our cloud to 1T transactions and beyond.

This is a great opportunity for outgoing personalities who combine deep technical expertise in System/Cloud Engineering/Architecture, SRE (Site Reliability Engineering), CloudOps/DevOps or Software Engineering/QA with great soft skills and are looking to transition into product management.

• Execution of ZIA/ZPA RAS roadmap:define problem statements, collect requirements, build conviction and meticulously drive key initiatives across product, cloud lifecycle management
• Customer Engagement:lead pre and post sales conversations on cloud resilience, roadmap and post-incident/RCA reviews; build strong relationships with key customers to build/strengthen their trust and solicit critical feedback
• Post-incident Reviews: stay on top of ongoing cloud incidents, escalations and RCAs (root cause analysis) and passionately work cross-functionally to identify themes and rally the team on improvement plans
• Field Engagement: educate, support and be the overall go-to expert for pre-sales, post-sales and technical support teams for all things related to RAS

Qualifications

8+ years of industry experience

Bachelor s degree in a technical field or equivalent experience

• Domain/Technical Expertise:
  • Network security and protocols: proxies, firewalls, load balancing, TLS, PKI, HTTP/S, DNS, TCP/IP
  • Mission-critical highly available cloud-native services at hyper-scalers or critical SaaS providers
  • Cloud/System architecture/resilience: availability/scalability patterns (e.g. clustering), stability/instability patterns (e.g. cascading failures), observability/monitoring principles (e.g. AIOps)
• PM functional expertise:
  • Problem/requirement discovery: ability to translate customer problems/needs into product requirements and build conviction internally
  • Hands-on data analytics: ability to define hypotheses/problem statements, crunch data, draw conclusions, and communicate results
  • Customer engagement: experienced in presenting complex topics, handling tough conversations and building rapport
• Soft-skills:
  • Thrive in a fast-paced environment: adaptable to changing work streams and effective in multi-tasking
  • Extreme sense of ownership
  • Very strong written and verbal communication skills
  • Self-driven: ability to operate with minimal supervision
  • Persuasive: ability to influence without authority across all levels of the organization
• Desired Qualifications
  • Hands-on Zscaler experience is a plus (ZIA, ZPA, ZDX)

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