Job Details
StateServ-HospiceLink provides industry-leading DME management solutions that simplify administration to boost operational efficiencies, contain costs, enhance quality of care, and ultimately increase patient satisfaction. With our innovative technology and unmatched expertise, we provide the visibility and insights our clients need to make timely, informed decisions and drive meaningful results. We serve over 100,000 patients every day spanning all 50 states
Essential Functions
Note: The essential duties and primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or most of the primary accountabilities listed below. Specific tasks, responsibilities or competencies may be documented in the incumbent's performance objectives as outlined by the incumbent's immediate supervisor or manager.
1. Receives equipment, products and materials. Verifies packing lists, unpacks equipment, assembles, brands, barcodes and labels equipment with the appropriate StateServ information.
2. Assists with inventory management control and methods by organizing the equipment and supplies, tracking daily delivery and receipt activities against stock and ensuring PAR levels are up to date.
3. While following standard operating procedures tests equipment for proper function, cleans and sanitizes received equipment to ensure it is appropriate for redistribution. Logs cleaning and testing activities following standard operating procedures.
4. Reconciles inventory as reflected in the system with daily delivery paperwork and makes note of discrepancies to account for missed or overlooked deliveries or drop offs.
5. Maintains the warehouse by ensuring that equipment is placed in the proper areas, cleans the floors and takes out the trash as needed.
6. Ensures that trucks and other vehicles are prepped and ready for route deployment. This may include but is not limited to fueling vehicles.
7. Stocks trucks for daily equipment deliveries to ensure an adequate level of equipment is available.
8. Acts as a backup for DME Technicians and on occasion may perform deliveries, drop-offs and service calls.
9. Follows the safety program and adheres to Occupational Safety and Health Administration (OSHA) guidelines to reduce work-related injuries.
Marginal or Additional Functions
1. Participates in Performance Improvement (PI) activities to support growth and efficiency within the site.
2. Participates in on-going staff meetings, training activities and continuing education to maintain relevant understanding and knowledge of equipment, new procedures and processes.
3. Performs other duties as assigned or apparent.
Knowledge, Skills & Abilities
Education, Licensure or Certification:
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
All must have a current state issued driver's license, must be active and valid the last three consecutive years
A confirmed driving motor vehicle record (MVR) successfully demonstrating no major violations in the past three consecutive years, no more than one preventable accident with one moving
violation in past three years, no more than two minor violations with no at-fault accidents in the past three years.
Technicians between the ages of 21 and 25 must have a clean motor vehicle record (no accidents and no tickets received).
Work Experience or Related Experience:
Previous experience working in a warehouse environment is highly preferred but not required. Experience driving a forklift, pallet racking and utilizing pallet jacks is also preferred.
Specialized Knowledge, Skills & Abilities:
The ability to read, write and follow written and oral instructions is required to ensure accurate completion of DME deliveries, exchanges and pick-ups
The knowledge and ability to operate smart devices (e.g., smart phone, tablets), computers and hand held scanning devices are required
The ability to protect and maintain the confidentiality of patient protected health information and follow standard operating procedures to ensure compliance with HQAA and HIPAA is required
The ability to operate a 14-16 foot box truck in a safe manner is essential
The ability to follow a city map and navigate a new daily route is required
Good organization and prioritization skills are required to plan and stage equipment as described
A safety orientation is required to perform work (e.g., driving, delivery, set up, loading and stocking of durable medical equipment as described) and follow safety operating procedures
Spanish speaking skills are desirable but not required
Equipment:
Ability to utilize basic tools e.g., wrench, screwdrivers etc. to set up durable medical equipment
Smart devices (e.g., smart phone, tablets), computers and hand held scanning devices
A 14-16 foot box truck
Travel Requirements and Conditions
Minimal daily local travel is required to provide back up support for delivery and pick up of equipment as described
Work Environment, Conditions and Demands
Stocking and unloading work is performed in warehouse environment which entails exposure to chemicals and medical gases, equipment and electric components.
On a very frequent basis (75%-100% of the day), technicians are exposed to weather as a daily condition of the role, both in the field and in the warehouse
On a very frequent basis (75%-100% of the day), technicians are required to handle and transport compressed oxygen
Technicians may be periodically exposed to odors and dust from used equipment (about 50%-75% of the time), particularly when cleaning dirty equipment
Technicians may periodically experience occupational exposure to bodily fluids, feces and blood (approximately 50%-75% of the time) when servicing, picking up and/or handling dirty durable medical equipment
Technicians may seldom experience occupational exposure to other potentially infectious materials (approximately 0%-25% of the time) when delivering, servicing, picking up and/or handling durable medical equipment
Environmental conditions will vary based on the location of a delivery or pick-up, including but not limited to patients' private homes, hospitals, adult care homes, assisted living facilities and other healthcare facilities. Periodically, (approximately 50%-75% of the time) patient locations will be at private homes, adult care homes and assisted living facilities. Generally, hospital deliveries and/or pick-ups make up approximately 10%-20% of the time
Job may require proof of COVID-19 vaccination as required by state or local law or ability to demonstrate a negative COVID-19 status through routine testing
Physical Requirements and Demands
Incumbents must have the ability to lift, carry, push and pull durable medical equipment that weighs up to 80 lbs. intermittently but consistently throughout the majority of their day (50%-75% of the day)
With assistance, incumbents must have the ability to lift, carry, push, pull and handle awkward sized/shaped durable medical equipment that weights between 90 lbs. and 120 lbs. Generally, this may occur 2-5 times per week
Incumbents must have the ability to lift, maneuver and assemble and disassemble large and awkward durable medical equipment (e.g., beds) that weight up to 80 lbs. intermittently but consistently throughout the day
For those sites that dispense liquid oxygen, incumbents are required to lift, pull, push, carry and maneuver containers weighing up to 100 lbs. Generally, this may be expected about 2-5 times per week
Regular and continuous eye-hand coordination and manual dexterity is required to set up durable medical equipment
Periodically, (approximately 50%-75% of the day) standing, walking, bending, twisting, grasping, squeezing, kneeling, stooping, crouching, crawling, reaching, reaching above the shoulder is required while transporting, setting up, taking apart and moving medical equipment as described
Occasionally, climbing of stairs is required to transport durable medical equipment to or from a particular room, location or vehicle
Additional Position Information
Job may require proof of COVID-19 vaccination as required by an institution, state or local law or ability to demonstrate a negative COVID-19 status through routine testing.
StateServ-HospiceLink offers a rewarding, casual, fun work environment to include competitive benefits and compensation. We welcome new ideas and innovative thinkers. If you want to do meaningful work that is truly helping people, come join our growing team and make a difference!