Job Details
**Work-from-Home - Temporary Customer Service Representative**
NAVIENT - Arcade, NY $16 an hour Job details Salary $16 an hour Job Type Full-time Full Job Description
Navient has immediate openings for *temporary*, **Customer Service Representatives,** to support our growing customer base working from your home office. We seek reliable and solutions oriented individuals to join our team!
Position Details:
* Start Date, Monday July 19th, $16.00 per hour plus bonus
* Work from your home with Computer equipment provided by Navient
* Primarily inbound service calls, NO Selling
*This temporary assignment is expected to last approximately 3-6 months; however, assignment may be shortened or lengthened based on business need.*
*This temporary position is not eligible for benefits.*
This **new** role will be fast-paced managing inbound and outbound calls and performing data entry related to a new program. You will assist customers by researching their account and providing prompt and accurate information in a courteous and professional manner.
**Please Note: Applicants must reside within 1-1.5 hours of our Arcade, NY office for computer equipment pick up and MUST be a NY resident.**
**Work Schedule**
**Virtual Training Hours:**
* Monday- Friday, 8AM- 5PM EST
**Regular Schedule:**
* Monday- Friday, 8AM-5PM EST
* Operational hours and schedules are subject to change, based on needs of our customers
**TECHNICAL AND HOME OFFICE REQUIREMENTS:**
* High speed internet access (Minimum 10MB upload speed, 5MB download speed)
* You must use an ethernet cord and be hard wired into your server from the router/modem. You will **not** be able to use Wi-Fi or a hot spot.
* Landline phone or cell phone
* Must be able to download an app on a Smartphone or tablet
* Private workspace or home office free of distractions and outside noise
**OTHER REQUIREMENTS:**
* High School Diploma or G.E.D.
* Applicants must reside within 1-1.5 hours of site location listed above for computer equipment pick up.
* Must be a New York State resident
* Experience in servicing customers with professionalism, diplomacy and consideration for the customers requests or concern
* Some completed college coursework will serve as substitute for work experience
* Strong written and verbal communication skills
* Fast learner, ability to maintain an in-depth understanding of the training curriculum
* Excellent PC and internet navigation skills
* Efficient time management skills
**PREFERRED QUALIFICATIONS:**
Prior experience in a high-volume call center preferred
All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.
EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Navient is a drug free workplace.
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