Job Details
Job Description
JOB SUMMARY:
The Security department is charged with creating and maintaining a safe environment for all of Horseshoe Baltimore's guests and employees.
JOB FUNCTIONS:
- Enforces company security/safety regulations.
- Guards transfer of money and chips from Change Booth to Main Cage.
- Performs all security/safety related duties.
- Represents company and its property to ensure all Casino regulations are adhered to at all times.
- Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
- Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
- Creates an atmosphere of luck and celebrates guest's wins.
- Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
- Anticipates needs and provides fast, flawless service.
- Checks for satisfaction and effectively resolves service breakdowns when they exist.
QUALIFICATIONS: - Must be 21 years of age
- Must possess a valid driver's license
- Must be able to work any day of the week and any shift
- Must present a well-groomed appearance
- Must be able to work independently
- Must be able to sit, stand, or walk for long periods of time
- Must be able to respond calmly and make rational decisions, when handling customer and employee conflicts
- Must possess excellent written and verbal communication skills
- Must possess the ability to interact in a professional manner with the general public
COMPENSATION:$17.00 Base - Up to $19.00 after Probation/Training is completed.