Job Details
The Position
Come join one of Forbes Magazine's Best Employers!
This is a limited continuous filing exam. Next filing cut-offs are at 5:00 pm on:
11/6/23, 12/6/23, 1/8/24, 2/6/24, 3/6/24, 4/8/24, 5/8/24, 6/10/24, 7/10/24, 8/12/24, 9/12/24, 10/15/24, 11/15/24, 12/16/24
Under general supervision, incumbents in this class receive, evaluate and respond to aircraft emergency, emergency 9-1-1, security, and a variety of non-emergency calls and radio traffic; receive and handle routine calls such as paging and requests for information; dispatch necessary medical, fire, law enforcement or other County personnel and equipment; monitor and operate closed circuit television, secure area badge access, and gate access systems; and prepare and maintain a variety of reports, records and information.
Examples of Knowledge and Abilities
Knowledge Of:
* Operations and capabilities of communications center equipment such as multiple channel radio receivers and transmitters, computer based phone systems, alarm signaling devices, and Computer Aided Dispatch (CAD) system
* Personal computer operations including standard Microsoft Windows applications
* Principles, practices, and procedures of modern public safety dispatch
* English usage, spelling, grammar, and punctuation
* Effective report writing techniques
* Principles of effective customer service
Ability To:
* Learn and apply departmental, County, and state and federal agency regulations, policies and procedures
* Effectively handle multiple concurrent tasks including radio and telephone traffic, computer operations, video monitoring, and access control
* Operate a variety of computer, telecommunications, video and other equipment, including keyboarding rapidly and accurately
* Remain sufficiently calm, analyze information, and make effective decisions under emergency conditions
* Read, understand, and apply a variety of data, visual information, maps and computer screens
* Receive and transmit information accurately
* Establish and maintain effective working relationships with others
* Communicate effectively with customers, county staff, and emergency personnel
Employment Qualifications
Minimum Qualifications:
Either: 1a. Possession of high school diploma or equivalent
AND
1b. Successful completion of the P.O.S.T. Public Safety Dispatcher Basic Course, or certification in police, fire or emergency medical dispatch from an accredited college or recognized technical program.
Or: 2a. Possession of high school diploma or equivalent
AND
2b. One year of full-time paid experience operating telecommunications and dispatching equipment. Experience must include extensive public contact in a high volume call and/or dispatch environment while coordinating multiple concurrent tasks.
Note:If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.
Note:If the minimum qualifications include an educational or certificate/license requirement, applicants must submit proof of requirements with the application. Failure to submit proof of requirements may result in disqualification from the examination. Unofficial transcripts are acceptable. For guidelines on submitting acceptable proof of educational requirements, please clickhereor speak to someone in our office before the cut-off date listed in this notice.
GENERAL QUALIFICATIONS
Criminal History and Background Checks:
The County may access criminal history information on candidates who have accepted a conditional offer of appointment for this class consistent with the provisions of Board of Supervisors Resolution No. 82-602, Personnel Policies, and applicable federal and state laws. The County shall not consider for employment any candidate who has been convicted of a felony or misdemeanor that relates to or impacts the candidate's ability to perform the job duties of this class unless it is determined that mitigating circumstances exist. For purposes of accessing criminal history information, the candidate will be fingerprinted. A subsequent arrest notification may be obtained.
The County may also conduct a background check on the candidate prior to appointment to a position within this class. The background check may include personal and professional reference checks, credit history checks where authorized by Labor Code section 1024.5, Social Security Number verification, professional license/registration verification, military service information and driving history. Information obtained in the course of this background check will be considered by the appointing authority in the selection process. In obtaining such information, the County will comply with applicable consent and disclosure practices in the Fair Credit Reporting Act and the California Investigative Consumer Reporting Agencies Act.
License Requirement:
A valid California Driver License, Class C or higher, may be required at the time of appointment. Failure to obtain or maintain the appropriate California Driver License, or comply with state and federal requirements for utilization, may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.
CertificationRequirement:
Incumbents in this class must obtain and maintain an Emergency Medical Dispatcher Certification issued by a contracted vendor chosen by the Sacramento County Department of Airports within one year of appointment and recertify every two years. Failure to obtain or maintain the appropriate certification may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.
Age Requirement:
Minimum age - 18 years.
Special Access:
Incumbents in this class must acquire and maintain an airport security badge upon appointment to the airport facility in order to access secure County airport locations. Failure to obtain or maintain the appropriate special access may constitute cause for personnel action in accordance with Civil Service Rules or applicable bargaining agreement. Individuals who do not meet this requirement due to disability will be reviewed on a case-by-case basis.
Physical Requirements:
Positions in this class require the incumbents to be able to:
* Have sufficient hearing to understand audio communication over a telephone or two-way radio.
* Have sufficient color vision to perform all the required duties.
* Have good hand/eye coordination and finger dexterity.
* Wear head-sets that restrict physical movement in the work area.
* Sit and view video displays for extended periods of time.
Individuals who do not meet these requirements due to disability will be reviewed on a case-by-case basis.
Working Conditions:
Positions in this class require the incumbents to work weekends, holidays, and shift assignments.
Probationary Period
The probationary period for this classification istwelve (12)months.
Application and Testing Information
APPLICATION
Qualified applicants are encouraged to apply immediately. All applicants must complete and submit an online County of Sacramento employment application by 5:00 PM on the posted cut-off date. Click here to apply.
County of Sacramento
Department of Personnel Services
Employment Services Division
700 H Street, Room 4667
Sacramento, CA 95814
Phone (916) ###-####; 7-1-1 California Relay Service
Email ...@Saccounty.net
Inter-Office Mail Code: 09-4667
www.SacCountyJobs.net
* Employment applications and all documentation requested in this announcement must be submitted by 5:00 p.m. on the cut-off date.
* Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
* Your application should highlight all relevant education, training, and experience, and clearly indicate how you meet the minimum qualifications for the position as of the cut-off date.
* Application information must be current, concise and related to the requirements in this job announcement. You may only apply for this recruitment once. Duplicate and incomplete applications will be disqualified.
* A resume may be included with your application, however it will not substitute for the information requested on the application.
SUPPLEMENTAL QUESTIONNAIRE
Applicants are required to provide a full and complete response to each supplemental question. The Supplemental Questionnaire is located in the tab marked "Supplemental Questions". Please be descriptive in your response.
Note: Responses of "See Resume" or "See Application", or copy and paste of work experience are not qualifying responses and will not be considered.
* Supplemental Questionnaires must be submitted by 5:00 p.m. on the cut-off date. Employment Services is not responsible for any issues or delays caused by an applicant's computer or web browser. Applicants will be automatically logged out if they have not submitted their applications and all documentation prior to 5:00 p.m. on the cut-off date.
* The supplemental questions are designed to elicit specific information regarding a candidate's experience, education, and training. Responses should be consistent with the information on your application and are subject to verification.
* Please provide place of employment, pertinent dates, and concise, descriptive and detailed information for each question.
* If a job included responsibilities applicable to several questions, separate the different functions of the job to answer all the questions completely.
* Resumes or referral to the application or other questionnaire responses will not be accepted in lieu of completing each question.
* If you have no experience, write "no experience" for the appropriate question.
* For many individuals, it is more efficient to develop responses to the supplemental questions in a word processing document and then paste them into the final document to be submitted. Changes or corrections to your Supplemental Questionnaire cannot be made once your application packet has been submitted.
* If the Supplemental Questionnaire is used in the Formula Rate exam, failure to complete all of the questions or incomplete responses will result in a lower score. While scoring the Supplemental Questionnaire, the candidate's application and/or attachments will not be reviewed, therefore, a candidate's responses to the questions should be accurate, thorough, detailed, and complete.
FORMULA RATE EXAMINATION (Weighted 100%)
All candidates meeting the minimum qualifications by the cut-off date will have their Supplemental Questionnaire scored in the Formula Rate Examination.
This examination will evaluate the relevance, level, recency, progression and quality of candidate's education, training and experience. The candidate's application or other materials will not be included in this examination. Therefore, the candidate's responses to the supplemental questionnaire should be thorough, detailed and complete. The score from the Formula Rate Examination will determine the ranking on the eligible/employment list for this job.
All candidates competing in the testing process will receive written notice of their examination results by email. Notices can also be accessed in their governmentjobs.com inbox. Applicants achieving a passing score will be placed on the eligible list in rank order. The rank is determined by the test score attained from the examination.
FREQUENTLY ASKED QUESTIONS
Click here for Frequently Asked Questions (FAQ's)
For information regarding County jobs:
* www.saccountyjobs.net