What is the Role?
Position Summary: The General Manager leads the team with a unique ability to direct, motivate and develop their managers and staff,
ensuring the highest quality food and service, building a team that promotes the Magnolia brand while providing an
exceptional customer experience and drives store performance. The GM operates their store with complete personal
accountability.
- Works closely with fellow managers to lead daily bakery retail operations and management of employees in a busy store atmosphere.
- Analyze store performance; troubleshoot customer service, emphasizing a true sense of urgency, setting the agenda and tone for great service.
- Responsible for the daily cash reporting, financial auditing and profitability of their store; maintaining labor and food costs within company ideals.
- Follow and maintain all Magnolia Bakery payroll processing standards, comprehending and maintaining compliance with all appropriate local and state labor laws.
- Act as a mentor to their managers, capitalizing on strengths and developing opportunities.
- Coach's the staff and conducts scheduled performance reviews and monitors promotions and compensation for hourly staff.
- Manage dessert inventories and production schedules, to make certain of the freshest baked goods possible.
- Manage and oversee all BOH training, scheduling, skill set maintenance and new product implementation.
- Work closely with bakers and icers to ensure consistency in production, following recipes, following safety standards and other company policies and procedures.
- Ensures proper equipment operation/maintenance, proper safety and sanitation in kitchen and finishing stations of the bakery.
- Aides when needed in the preparation/baking/icing of product offerings.
- Review and correct store presentation and merchandise set up to remain consistent with Magnolia standards.
- Serve as a model for providing community-based service as well as exceptional and personalized guest-centric service throughout the bakery.
- Ensure consistent execution of standard practices, policies and procedures by abiding by all company policies as stated in the Employee Manual.
- Fosters an encouraging and positive environment but adheres to the necessary practices of progressive discipline, managing the process up to suspension, pending investigation, for terminating offences, in order to maintain a safe and productive work-place.
- Reinforces all sanitation, maintenance, health department security and safety guidelines.
What are the physical demands?
- Position requires standing and walking for a period of 3-5 hours without a rest break.
- Occasional moderate to heavy lifting and carrying, bending and reaching overhead may be required.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
- Talking and hearing occur continuously in the process of communicating with guests, coworkers and management.
- Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
- Requires manual dexterity to use and operate all necessary equipment.
What is Required?
- Qualified candidates should have at least 3-5 years of general management experience overseeing 20 or more employees in a Food Service or Retail Service environment.
- Leadership skills including a strong desire and ability to inspire, motive and develop a diverse group of individuals.
- Problem solving and trouble shooting skills.
- Certified in qualifying local food safety protection course.
- Intermediate computer proficiency with Microsoft, POS software and web navigation.
This is a full-time position. Candidates must be available to work all shifts if needed which include evenings, early
mornings, and weekends. Work scheduled will be 45-55 hours/week; 5 days/week.
Please know team member safety is our number one priority at Magnolia Bakery! All locations have implemented best practices and measures in accordance with CDC recommendations to further mitigate the spread of COVID-19. Team members will be equipped with all necessary PPE upon hire.