Job Details
Let's Grow Together
Our mission is to live our "at your side" promise and simplify and enrich the lives of our customers, employees, and communities. "At your side" is more than a slogan to us; it's the purpose we do our best to fulfill every day. With a legacy spanning over a century, this is a great place to launch or expand any career and push the boundaries of what comes next. We're committed to achieving shared success, and we provide opportunities for you to develop through experience, exposure and education. Our people have always leveraged their unique perspectives to keep us on the right track for a lasting future. If you want to innovate, learn, and grow with a global leader that builds products, services, and a company people love, then we'll be "at your side" every step of the way.
The Manager, Operations position manages various service operations and is accountable for each team's overall performance and continuous improvement. The role creates an environment of collaboration and respect among various departments throughout the warehouse. Using strong communication skills, key metrics, and lean tools, the position will build new processes and cost-down solutions for the company, as well as provide the necessary performance management opportunities for employees.
* WHAT YOU'LL DO
* Operations Management
* Oversee and manage assigned service operations, including product refurbishment, toner-debox process, recycling, and reverse logistics
* Lead and develop supervisors, associates in areas of responsibility by assigning duties and coordinating workloads, monitoring performance, and providing feedback
* Monitor and manage productivity of areas of responsibility by developing, preparing, reviewing, and analyzing business reports or scoreboards
* Collaborate with other warehouse operation leaders and internal business partners to support facility objectives including, but not limited to; Inventory Control, Third Party Contractors, Quality Shared Services, Human Resources, Continuous Improvement, Facilities Management
* Understand and influence labor cost, product quality and overall efficiency of the final product
* Oversee, plan, and prepare inventory for an annual physical inventory
Strategic Planning
* Collaborate with Senior Management to develop and refine the company's overall strategic direction and long-term objectives as it relates to service operations
* Assist in the formulation of business plans, including setting targets and performance indicators
* Develop warehouse operations, staffing, and reverse logistic solutions that provide cost down opportunities
* Collaborate cross-functionally to drive corporate strategies, ensuring effective internal communication and alignment
Continuous Improvement
* Drive continuous improvement to align with overall corporate performance objectives
* Analyze company processes, procedures, and analytics using lean tools
* Utilize data and analysis tools to identify opportunities for improvement and informed decision-making processes
* Translate data insight into actionable recommendations for continuous improvement
* ABOUT OUR IDEAL CANDIDATE
* Education
* Bachelor's Degree (or equivalent experience) in Business, Supply Chain, Logistics, or similar field - Preferred
Experience
* Minimum 7 years of working with cross-functional teams. Leading process improvement initiatives in an operations and service environment. Analysis of data and various complex business processes using lean tools in a production or warehouse environment.
Licenses/Certifications
* Six Sigma Green/Black Belt - Preferred
Other Skills/Knowledge/Abilities
* Strong communication (written and verbal) and presentation skills.
* Ability to build relationships with internal and external stakeholders.
* Excellent analytic and problem-solving skills.
* Ability to manage projects with diverse teams
* Strong organizational and time management skills
* Problem solving and critical thinking with attention to detail and follow-up
* Self-motivated with the ability to work independently and within a team environment
* Leadership skills including constructive feedback (delivering and receiving), ownership and accountability, and team orientation (commitment to task, versatility)
* Outstanding customer service skills and dedication to providing exceptional customer care
* Excellent analytic and problem-solving skills
* ADDITIONAL DETAILS FOR THIS ROLE
* #LI-Onsite
* The salary (or hiring) range for this position is $75,000 - $90,000 per year
* Starting salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity, location, and alignment with market data
* This position is eligible to participate in the relevant Brother variable pay incentive plan(s). Applicable bonus awards are discretionary and contingent upon 1) achievement of your individual objectives and 2) Brother achieving its corporate and business-level objectives
* Benefits include, but are not limited to, healthcare and wellness coverage, life and disability insurance, 401K, tuition reimbursement, and Paid Time Off. Details are available at
* WHAT WE OFFER OUR EMPLOYEES
* At Brother USA, we believe in investing in our employees and providing them with an environment that fosters growth, creativity, and a healthy work-life balance. Here are some of the benefits of working with us:
* Competitive Compensation: We offer a competitive salary and bonus program to reward your hard work and dedication
* Comprehensive Benefits: Our benefits package includes health, dental, and vision insurance, as well as a 401(k) plan with company match
* Professional Development: We're committed to helping you grow in your career with opportunities for training and development
* Work-Life Balance: We support your well-being with flexible work arrangements and a focus on work-life balance
* Employee Engagement: Join a team that values your contributions and celebrates success together
Learn more about our benefits here and life at Brother here.
Brother International Corporation has earned its reputation as a premier provider of home office and business products, home appliances for the sewing and crafting enthusiast as well as industrial solutions that revolutionize the way we live and work. Brother International Corporation is a wholly-owned subsidiary of Brother Industries Ltd. With worldwide sales exceeding $6 billion, this global manufacturer was started more than 100 years ago. Bridgewater, New Jersey is the corporate headquarters for Brother in the Americas. It has fully integrated sales, marketing services, manufacturing, research and development capabilities located in the U.S. In addition to its headquarters, Brother has facilities in California, Illinois and Tennessee, as well as subsidiaries in Canada, Brazil, Chile, Argentina, Peru and Mexico. For more information, visit www.brother.com.
Brother International Corporation ("Brother") is an equal opportunity employer and does not discriminate or make employment decisions on the basis of race, color, religion, sex, disability, or any other characteristic protected by applicable state or federal laws. If you require any physical or other assistance in completing this application, a reasonable accommodation will be made upon request.