Job Details
Job Title:
Engagement ManagerLocation:
GeorgiaResponsibilities & Required Skills:Excellent coordination and client management skills.Must have superb communication skills to coordinate with Client and its stakeholders.Must be ITIL certified and must have sound knowledge of IT Service Management process, incident problems request and etc,Deep understanding of Service Level Agreements and its impact.Must have handled Dynamic Support Operational project 24/7 Production Support, which involves interaction with multiple stakeholders.Have worked on planning and implementing Normal Emergency changes.Must have the capability of Supporting multiple applications and multiple teams L1, L2 and L3 at the same time.Good understanding of tools like Service Now, App Dynamics, Splunk and New relic.Good in resource planning allocation.Life at Capgemini:Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:Healthcare including dental, vision, mental health, and well-being programsFinancial well-being programs such as 401(k) and Employee Share Ownership PlanPaid time off and paid holidaysPaid parental leaveFamily building benefits like adoption assistance, surrogacy, and cryopreservationSocial well-being benefits like subsidized back-up child/elder care and tutoringMentoring, coaching and learning programsEmployee Resource GroupsDisaster ReliefAbout Capgemini:Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of 22 billion.Disclaimer:Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please get in touch with your recruiting contact.When you join Capgemini, you don t just start a new job. You become part of something bigger.We bring together passionate, skilled people, a tech-driven approach to innovation, and a deep commitment to our clients to help organizations unlock the true value of technology.As a graduate or an experienced professional, you will be working with the world s leading brands to enhance and transform the way they do business.
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